Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
409 reviews
Glacier FreshSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glacier Purity, Tech Guarding Every Drop. At Glacier Fresh, our journey began in 2015 with a simple yet profound mission: to make fresh, healthy water accessible to every home. What started as a quest to redefine water purification has grown into a legacy of trust, innovation, and responsibility—one that now touches 8 million lives across North America.
Glacier Fresh (glacierfreshfilter.com) has 409 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
409 approved reviews, newest moderated first
Your company is awesome. We ordered the filters for our Samsung frigerator and they came immediately but they didn't fit. So we sent an email to you and the problem was fixed asap. The correct filters were sent and received within a few days and we have excellent water again
By Bryan R.
Several months ago I was looking to purchase water filters as the company I was using was rather expensive. Upon my search I found Glacier, I found their products and their prices to be phenomenal (Equivalent to Samsung water filters.) Customer Service was also easy to reach out to and their response time was efficient. I mistakenly ordered the wrong water filters, upon notifying Glacier they assisted me in correcting the order and shipped the filters out to me. The filters were easy to change, the water is crystal clear and tasty. I'm a very happy camper, thank you Glacier!
By Honey L.
I ordered refrigerator water filters from Glacier Fresh after checking the internet and liking their deals. Soon after I realized I had ordered the wrong filters. I sent a email to customer support and told them what happened, and please cancel. I got a response within 24hr and was relieved to know they could modify my order and send the wright filters. Thanks to Tina at customer service for your excellent service!
By Dave R.
Here is the exact text sent to Glacier: Today I set up my new GF-RVWS001 which was purchased thru Amazon. I was a disappointed about a couple of things. I noticed the main cap was sitting a bit crooked. After struggling to remove it I found it was cross threaded. Once put on correctly it seems to seal. The 6001 fitting was missing the black O-Ring. I was able to use one I had on hand. The 6002 fitting was missing the small white O-Ring. I was able to repurpose the one from the 6003 fitting. Collectively these deficiencies make me wonder if I am the first owner of this unit. Here is their response: Hello. Sorry, we are an independent website, not Amazon, we suggest you contact the customer service of Amazon store directly, they will help you to deal with the problem, thanks for understanding. When I replied with a screenshot showing Amazon directing me to the Glacier website I received the following response: Hi, In this case,you could contact with the AMAZON front desk for help. Thank you for your understanding. Disappointing, I will reach out to Amazon for further help.
By Hans R.
Response from Glacier Fresh· Dec 13, 2023
Because we are different stores, we cannot check the specific information of your order. Please understand our difficulties. We are really sorry for the inconvenience. We have contacted Amazon’s customer service. If you are missing accessories, they will reissue or refund you. Please don’t worry.
With an error on my part my delivery was delayed. They went above and beyond to get me my order. I have never had such great consideration before! I would highly recommend this company!
By Dan H.
A great product! I would buy a billion times again!
By James W.
Customer service is responsive. Product quality is solid. Brought the cold soda maker, overall experience is great.
By Lianjing G.
On September 1st, I placed an order for PF-2 Fluoride Reduction Filters. A week later, instead of receiving the filters I ordered, I received other water filters. I sent Glacier Fresh an email message regarding the error. They apologized and asked me to send photos of the filters and packaging. I did as they requested. About a week and a half later I received a shipment. Instead of the filters I ordered, they again sent the same wrong filters. I requested a refund. They apologized again, and told me they would send me the filters I ordered. That was on September 21st. It's now October 10th. I've yet to receive a refund, or the filters I ordered.
By James P.
Response from Glacier Fresh· Oct 11, 2023
we apologize for the inconvenience caused. Due to a warehouse worker's error, the wrong product was sent to you again. Please rest assured that we are fully responsible for your order. Since you are our valuable customer, we can resend this 3pcs PWF-2 product to you at our cost to the same address.Is that okay for you? We will check whether the correct product is sent before shipping, please don't worry. Once again, we extend our sincerest apologies for any frustration or inconvenience this has caused. We assure you that we will continuously strive to improve our service quality and prevent such incidents in the future.
