Same experience as everyone else
Same experience as everyone else. Have reported to Action Fraud.
By Mr Paul B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
51 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gillsmart is listed under Appliances & Electronics.
Gillsmart (gillsmart.com) has 51 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
51 approved reviews, newest moderated first
Same experience as everyone else. Have reported to Action Fraud.
By Mr Paul B.
Tumble dryer purchased 27th July. Order confirmed and notice of dispatch for 6th August. Item never received. Tried to contact emails for gillsmart and delivery company bounced back. Checked out all details online all fake. Gutted we got conned as we are a small charity and can't afford to loose the money or purchase another one. Google need to take some responsibility for advertising them as we purchased through a Google ad. Will be reporting to trading standards as need stopping.
By Nishel H.
I’ve brought a washing machine for £165 off Google Adds got the receipts and delivery dates et cetera did not arrive tried contacting them which is impossible. Reported to my bank and five minutes later they refunded my money I paid by credit card , horrible scamming people
By Mick
I have ordered a tumble dryer recently and it still hasn’t come yet there ignoring my emails does anyone know if this site is ligit
By Caitlin H.
Been trying to ring txt and email no reply im waiting on a fridge/freezer it’s a joke is this a scam
By Iren H.
Similar to other reviews here. Scam. Sent order confirmation and delivery number and link but unable to contact the company when delivery date passed. Their email is undeliverable and their phone numbers don't work.
By James W.
Wouldn’t give them 1 star brought a tumble dryer from them they took money no confirmation infact no contact what so ever phone numbers don’t even ring out tried emailing without any joy absolute scam
By Tracy E.
Complete scam. Fraud. Lost my money. Contacted bank and trying to recover money.
By Chris S.