Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
78 reviews
Giant VapesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Giant Vapes was founded in September of 2013 with a single goal: to make the best e-liquids on the market available in one user-friendly, unified place, saving vapers time and money. As the vape industry has grown, so have we, expanding our selection of products, our involvement in the vape community, and our staff to meet the growing needs of our customers.Giant Vapes is a company founded by vapers, for vapers. We built this business with the best interests of the vaping community in mind, and we will continue to dedicate ourselves to providing premium products at great prices and exemplary service to vapers around the world.
Giant Vapes (giantvapes.com) has 78 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
78 approved reviews, newest moderated first
Zero stars would not recommend. Have sent email after email and same form letter response. I understand the postal service is not shipping any more and things will take longer. I'm out 75 dollars I guess. No customer service as they promise.
By Steven B.
If I could give this company zero stars I would. Service is inconsistent i.e., order either arrives in days or takes weeks. Don't bother calling or emailing as you will never get a response. If you are considering ordering anything from this company-DON'T!! The absolute worst customer service you can possibly imagine. I'll be going to my bank to reverse order charges.
By M A.
I've been with Giant Vapes for more than 6 years and they were always a fantastic company to do business with. Key word: WAS. I have been waiting for 6 weeks for one order $240 and 4 weeks for a second order $130. I spoke with a representative of the company 2 weeks ago and was sent bogus tracking information. Now I can't contact them to get a refund.
By Beth L.
I would give 0 stars if I could. I placed an order with giant vapes nearly a month ago and have sent them 6 emails over that time first asking when my order would ship but got no response. Then I emailed them to cancel my order in accordance with their policy but still got no response. I contacted my bank to reverse the charge and as soon as my bank contacted giant Vapes they shipped my order which I had canceled and bought what I needed from another vendor. I am disabled and on a fixed income so I'm out 100 bucks because giant vapes couldn't bother to read my email and cancel my order or even respond in any way. This company is absolute garbage. Do not buy from them unless you want to wait a month for your order, not be able to cancel it if you need to and never get a response if you try to contact them. Horrible customer service.
By John
Terrible no customer service phone # does not exist does not respond to 4 emails cservice recd defected device used 3 days been 3 wee ks Do not recommend them. Avoid ecig stores google search Ecigusa.com excellant Service used for yrs
By June G.
I've made 2 orders at Giant Vapes. The first was a 21 dollar diaster that took over a month to resolve. Repeatedly ignoring customers with legitimate issues is not good for business. Customer service is awful I will never do business with Giant Vapes again
By Patrick Showtime S.
I ordered a mod and a few other thing through giant vapes friday Feb 12th , still no shipping label nothing on it, when I ordered batteries through element vapes the day after and got here today, I'm new to the vaping world.... but seriously a week now and no updates on the delivery.. so far not good its still setting in RI and no approval nor scan has been processed very irritated right now with them and spent a decent amount of money
By Ghostface L.
Best online vape shop ever stay boosted with giant vapes....lol sound like a salesman but I’m not this company is awesome and not greedy better than anything okc has to offer
By J swap C.
