Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
78 reviews
Giant VapesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Giant Vapes was founded in September of 2013 with a single goal: to make the best e-liquids on the market available in one user-friendly, unified place, saving vapers time and money. As the vape industry has grown, so have we, expanding our selection of products, our involvement in the vape community, and our staff to meet the growing needs of our customers.Giant Vapes is a company founded by vapers, for vapers. We built this business with the best interests of the vaping community in mind, and we will continue to dedicate ourselves to providing premium products at great prices and exemplary service to vapers around the world.
Giant Vapes (giantvapes.com) has 78 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
78 approved reviews, newest moderated first
Always takes the cheapest and worst shipping while charging customers a premium for it. Package gets lost and they won't do anything about it until some imaginary timeframe passes. Terrible company, avoid them, always.
By Jacamo
So I ordered some juice, it made it to my local ups then all of a sudden it was sent back. I had to fight with route to get it sent back out. It finally arrived after a month. Wrong juice, so I been going back and forth with them. They said it’s the right juice but the company changed the packaging. I wished I could post pics, it’s the wrong juice and the wrong brand. Now I’m not getting a reply from no one.i guess i donated $74.00 to them
By Chris D.
They sent me the wrong pods for my vape and won’t rectify the situation after numerous emails
By Terry G.
Do not order from giant vape.Placed an order over a week ago and the order still hasn’t shipped. They refused a refund the order is just sitting after the shipping label was created.
By William C.
Ghosted!Almost $250 and I'm in between jobs. I paid for the Insurance but they don't cover it unless it's lost or stolen.Beware this company doesn't seem like the same one of yesteryear when they did a good job or seemed to care about their customers. It's been a week with no communication other than the initial we printed out the label and have no idea. After years of using them it will be the last and now have to deal with the cc company.
By Chad C.
I placed an order on Aug 13th according to UPS the tracking number they gave me was not correct and advised me me contact the seller. I have emailed multiple times with no reply. Long story short looks like I am out $98.00.
By John W.
I had a problem with my order and I received quick customer service they went above and beyond to help me, I’ve made 2 large orders from there so far and shipping is usually quick
By mandy W.
Subscribed to their newsletter tonight. The very first email they sent me had a graphic that showed a 5.0 score on Trustpilot. I went to Trustpilot and saw that they actually have a 2.5/5.0 rating. I couldn't find that 5 star review they quoted in their promotional emails, and they only have 72 total reviews, of which 30 are 5 star reviews. It should've been easy to find that review. Nope. That review just doesnt exist. I really wish I could include a screenshot of that email.
By BurstDmg
