Giant EagleReviews of gianteagle.com

Questionable Policies. !!! According to Giant Eagle, they offer a 2x your money back on Giant Eagle brand products for satisfaction. The problem is that they don’t offer the guarantee. If you don’t bring the policy to their attention….they will never give you 2x’s your money back. They are only getting 3 stars because they have never denied the policy to me but I do have to ask them for it.

I go to the Pleasant Hills Giant Eagle sometimes if I am in the area doing other errands. It’s not bad, except for the deli. Just about every time I go there anymore I have issues. Every single week I but lunch meat for my kids lunches. They like it chipped very fine, or they won’t eat it. Time and time again, if I wasn’t paying attention, I got home to find it, at Best, thinly sliced. I had to throw it away and go buy more ( at another store). This weekend, I went again, made my request, and saw as they were slicing it way too thick. I stopped him and said I need it chipped and very fine. I was first told that the slicers do not cut it any thinner- a blatant lie ( the precut meat in the case was thinner!). I called him out and said I buy it every week and the same slicers cut it just fine ( there’s only one person there that ever got it right, but they did it, no problem). When I said this, the young man then told me that “they were told that they were told that they were not allowed to cut it any thinner.” ?????? Why in the world would management care, if that is what the customer wants? It costs the same. I was furious- told them they could keep it, and am not going back. Either they were given that instruction, or they lied. At this point- not dealing with this place or this type of BS ever again. Grocery shopping should not be this stressful.

Digital coupons only STINK! No printer or internet. Hello Shop & Save. Goodbye big bird your history. No everyone lives their life online. Get the food ad on the mailers. Your loosing your customer base,

I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment.

Why stop with ads in the mail? And having them in the store? How does that help with a person that wants a grocery list AHEAD of time? You've lost sight of customer service

The digital coupons are not customer friendly. I'm frustrated. I need convenience...

I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Immediately a woman who works there came over and started bagging my items while I was scanning them. An item had part of the label ripped off of it which had the bar code on it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. She acted as though I was trying to do something bad. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I was very upset. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I also work for a pharmacy in the area for 5 years. I will write and call to everyone I can to let them know how horribly I was treated.

Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. Excellent Customer service. Spacious and very clean store. Fresh food.