The British Food DepotReviews of britishfooddepot.com

My order was delivered room temperature. More care should have been given to keeping the food cold if not frozen. I ordered sausage rolls which are seasoned ground pork in a flake pastry. I received Irish Banger Rolls which are a sausage in flat pastry roll, not even similar. This is blatant misrepresentation. In addition, these Banger Rolls were to be cooked frozen. How do you do that when they arrive at room temp? Do you refreeze them and then cook them? Severely disappointed, will not be reordering.

I ordered a large order for Christmas. I received only half of the items. Contacted them immediately. Never answered their phone, or responded to my text or emails. Tried repeatedly for two weeks, nothing. I was lucky that I paid with PayPal. PayPal eventually refunded my money.

A lot of the items I ordered were expired!! After emailing them of my concern, they wanted me to return the items at my expense which was not acceptable as their shipping charges are very high

The quality of their products is great. Always fresh and quick. The only place I shop for British goods. Would love it if they would carry Scottish Meat Pies. Hopefully that will come.

I love getting my monthly subscription boxes 🥰😍 I’ve ordered other items too and always have come intact, packaged neatly and always tasting great!

Placed an order Feb 11th, "shipped Feb 14th", it's now March 5th and nothing has arrived. Sent an email asking about the delay, got NO REPONSE. Will not be ordering again.

Shipping took forever - I had to remind them I placed an order! They ended up shipping me my stuff but it was well past the use by date. Waste of money.

Placed order for items shown as "in-stock" on 12/30. Paid their exorbitant shipping costs ($25 product and $13.50 shipping) and, on January 10th checked status of the order. 4 of the 4 items showed as being "Out of Stock" and the order status was unfulfilled. Complained to Customer Support who told me "Our inventory is live and the item's have been reserved for your order". Too late, my guests leave on Sunday and I won't want the stuff after that. So I cancelled the order and am now waiting on the refund.