ZealthyReviews of getzealthy.com

Response from Zealthy· Feb 8, 2025

Hello there, Violett! I sincerely apologize for the system error that has happened. I have refunded the 3 charges of $1785. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Kindly know that your account is still active and you may need to cancel it. You will need to go to your patient portal and select "my profile" then scroll down to the bottom of the page to "manage membership" to cancel your subscription to prevent it from renewing on February 18, 2025. Your patience and understanding are highly appreciated.

Response from Zealthy· Feb 8, 2025

Hello Amy! I sincerely apologize for the delayed order. I have thoroughly reviewed your account and it seems that there is one last shipment. Please know that I have escalated this to our designated team who can help resolve this issue. Please allow 1-2 business days for us to look into this carefully and reach out to you once we have an update. Your patience and understanding are highly appreciated.

Response from Zealthy· Feb 8, 2025

Thank you so much for your kind words! We're really happy to hear that you feel comfortable and supported by us. Your journey matters to us, and we’re always here to help. Keep up the great work!

Response from Zealthy· Feb 8, 2025

Hi There!, Thanks for reaching out to us and for letting us know about the issue. I'll be sure to look into this and get back to you as soon as possible. Expect to hear from me soon. Thanks! Dyna B. Zealthy Coordinator

Response from Zealthy· Feb 8, 2025

Thank you for your feedback, Sheryl! We're so glad to hear that our team was able to support you through your treatment and help you find the right adjustments. Your recommendation means a lot to us! If there's anything we can do to make your experience even better, feel free to reach out. Wishing you continued success on your journey!

Response from Zealthy· Feb 8, 2025

Hey Leslie! I sincerely apologize for the confusion. Please know that the membership and order fees are two separate charges. Since you ordered a 3-month supply of order you may also need an additional 2 months of membership subscription. In addition, our team had voided the payment of the order to prevent it from charging again to your account.  Lastly, your account with is still active and you may need to cancel prior to your renewal date which will be on March 4, 2025. You will need to go to your patient portal and select "my profile" then scroll down to the bottom of the page to "manage membership" to cancel your subscription. We truly value our patients, and your feedback helps us improve. Looking forward to fixing this for you!

Response from Zealthy· Feb 8, 2025

I sincerely apologize for the inconvenience that you have experienced. We would like to help you directly with your concern. If you could just email us at [email protected] with the Subject being TrustPilot-Jaz. Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!

Response from Zealthy· Feb 8, 2025

Hey Paul! I sincerely apologize for the misunderstanding. I have thoroughly checked your account and I have noticed that you were approved by your insurance company. Please know that you may need to confirm the approval with your membership to know how much would be your co-pay.  In addition, we have refunded the additional 2 months' membership which costs $216. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Your experience matters to us, and we’d appreciate it if you could update your review once we’ve had the chance to help. Looking forward to hearing from you!