Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,549 reviews
ZealthySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
5,549 approved reviews, newest moderated first
Yes, this is the first time I’ve done it. I was very pleased with customer service and I would recommend your friend to do this cause I am losing weight and not able to work out.
By Virginia S.
Response from Zealthy· Feb 15, 2025
Thank you for your positive review! We're so happy to hear that you had a great experience with our customer service and that you're seeing results. It means a lot that you’d recommend us to a friend! We're here for you every step of the way.
Number 1 there isn’t any support. I got a lot of response before I was determined to have a risk factor my heart so I received a email that told me they were referring me to their coordinator to have me discharged and my initial payment returned. So I waited and waited then there is a charge on my account for $135. This caused a NSF on my account since I had no idea it was coming. I am beyond upset and tried to reach support, crickets! I have proof of the discharge email but nothing has been done. Next I will put a review on BBB. So others know to beware
By Connie Ann K.
Response from Zealthy· Feb 15, 2025
Hello there! We are sorry that you have to experience all those troubles. We would like to further check on your account and help resolve this matter. Can you please email [email protected] with the Subject being TrustPilot-Jaz? Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!
My provider is always prompt with responses and very informative on why/when to check in as well as with dosage instructions. The health coaches are also very dedicated and personalized.
By Chasity H.
Response from Zealthy· Feb 15, 2025
Thank you so much for your 5-star review, Chasity! We're happy to hear that your provider has been prompt and informative and that our health coaches have given you a dedicated, personalized experience. Your health journey is important to us, and we’re glad to be a part of it. If you ever need anything, we’re here for you!
Horrible communication. The dosage instruction on the meds I recieved did not match the dosage I was given by Zealthy medical provider. They also didn’t remember what my last dosage was that they provided me.
By Kimberly
Response from Zealthy· Feb 15, 2025
Hey Kimberly! I sincerely apologize for the confusion and misunderstanding about your quantity. I have noticed that our designated team reached out to you and observed that you were incorrectly prescribed a new set of 3 months' supply instead of updating your intake instructions. Also, I can see that your account is already scheduled for cancellation. We can relay your request regarding your updated instructions for your second month, however, we require an active membership for this kind of request.
They have answered all my questions quickly, even on the weekend.
By Michelle H.
Response from Zealthy· Feb 15, 2025
Thank you so much for your 5-star review, Michelle! We're glad to hear that you had a smooth experience with quick shipping and responses. Most importantly, we're happy that you're seeing great results! If you ever need anything, we're here for you. Keep up the great work on your journey!
I signed up for the $39 membership on January 29, and they took the money out of my account. On January 31 I received a message that a prescription was sent to my local pharmacy which I checked and it had not been. While deciding If I was going to use the Klarna monthly payment or just pay I was hit with $670 to my account. And if it wasn't for my bank flagging it they tried to take the $670 out twice. I finally contacted someone on Feb 4 and was told that they did receive my money and there was an error in billing that tried to take it out twice and that the second invoice was voided. I kept getting messages that they didn't receive my payment after I was assured that it was taken car of and that the prescription was sent to the pharmacy and it would take 1-2 days. I should be receiving a tracking number soon. Monday February 10, still not tracking number I call again. This time I am told there was some technical difficulty, they have my money and that they were escalating this with the pharmacy and I should get an email with tracking number soon. I told them if they are not sending the prescription then I want a full refund as the money was initially taken without consent. Well now it is Friday and I have heard nothing. At this point I am extremely upset and would just like my money refunded.
By customer
Response from Zealthy· Feb 15, 2025
Hello there! We are sorry that you have to experience all those troubles. We would like to further check on your account and help resolve this matter. Can you please email [email protected] with the Subject being TrustPilot-Jaz? Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!
The initial process was a breeze. The start up call was quick and thorough and the meds got here quickly. It’s been a great experience so far. 2 weeks in.
By Yokasta C.
Response from Zealthy· Feb 14, 2025
Hi Yokasta, Thank you for sharing your experience! We’re so glad to hear that the process has been smooth for you and that you received your medication quickly. It’s great to know that things are going well two weeks in! Let us know if you have any questions or concerns, we are more than happy to assist. Best regards, Kween
Quick response times and very affordable. Especially considering they helped me achieve my weight loss goals.
By Joel C.
Response from Zealthy· Feb 14, 2025
Hi Joel, Thank you for your feedback for us. You're very welcome on behalf of Zealthy! We truly appreciate your efforts. Staying connected is key to your health journey, and we’re here to support you every step of the way. Let us know if you have any questions or concerns, we are more than happy to assist. Best regards, Kween
