Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,549 reviews
ZealthySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
5,549 approved reviews, newest moderated first
Good service so far
By Kimberly W.
Response from Zealthy· Aug 8, 2025
Hi Kimberly, thank you for your kind words and for rating us 4 stars! We’d love the chance to make your experience even better and hopefully earn that 5th star. I’ve just sent you an email so we can see how we can further assist you.
Don’tGetZealthy! Zealthy is by far the worst business I’ve ever had the misfortune to have engaged trusting. Its format is anything but customer service centric, yet they are in healthcare. It is unethical to charge customers without email correspondence from said business verifying the charge. The only way to discover charges is reviewing your bank statement. They offer no refunds to customers, even those who have never ordered products or received medical consultation. It is essentially impossible to cancel a membership or a subscription. Responses populate your email from a litany of different ‘Zealthy’ email accounts, so there is never going to be a single person handling or managing your account. If you are even considering a weight loss journey, please go elsewhere. The amount of cortisol raised in your body from efforts to cancel and/or seek a refund from this company will surely result in weight gain. This business is the prime example of customer betrayal. Trust pilot is the only website a customer can really and truly gain insight into the misgivings of this business.
By Virginia C.
Response from Zealthy· Aug 8, 2025
Hi Virginia, I’m truly sorry for the frustration you’ve experienced. We take your feedback seriously and understand how important clear communication and transparency are. I’ve sent you an email so we can review your account together and work toward resolving this for you.
“I was charged 5 times for the same amount with no explanation. I have no idea what these charges are for. I’ve sent emails and messages through the app, but received no response. This is a total lack of respect for the customer and terrible service. Warning: check your statements before trusting this company.”
By Debora G.
Response from Zealthy· Aug 8, 2025
Hi Debora, we’re truly sorry for the frustration and concern this situation has caused you. Being charged unexpectedly and not getting a timely response is not the experience we want for our customers. We’ve sent you an email so we can review these charges in detail and work toward a resolution as quickly as possible. Your trust matters to us, and we want to make things right.
I was skeptical, but this is affordable and it’s working! About to place my second order
By Keanna Y.
Response from Zealthy· Aug 8, 2025
Hey, Keanna, that’s wonderful to hear! We’re so glad you’re seeing results and finding it affordable. Thanks for trusting us, and we’re excited to be part of your journey!
I have researched many of these GLP1 weight loss programs and zealthy by far is top-notch
By Suzan P.
Response from Zealthy· Aug 8, 2025
Hey Suzan, we’re deeply grateful for your kind words and the trust you’ve placed in Zealthy! Knowing you’ve done your research makes your feedback even more meaningful to us. We’re always here to support you whenever you need.
I signed up for Zealthy on the 17th of July with the "reduced" membership fee for the first month. I was charged 4x. I called to get a refund and was told that it was taken care of and to expect the refund in 7-10 days. I waited 14 days and still no refund. I called again and waited on hold for 21 minutes before a message came on and told me that I could leave a message and they would return my call...which they did not. I called again and once again was ASSURED that my case would be forwarded to a supervisor to get it expedited...it wasn't. Now, they are going to call me back tomorrow to see if it could be refunded...I will be expecting the call from cust. rep "Anna". I am happy to get an attorney if that is what it takes to get this resolved! Do Not Use Zealthy!
By Katie
Response from Zealthy· Aug 8, 2025
Hey Katie, we’re truly sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. Your feedback matters and helps us do better. Please feel free to email [email protected] with the subject line "TrustPilot-Jojie" so I can personally review your case. I respond to all emails within 1–2 business days and look forward to working with you 1-on-1 to get this resolved. Thank you.
Nothing went wrong. Always someone available to help and my coach is always checking in with my progress.
By Sunnie N.
Response from Zealthy· Aug 8, 2025
Hey Sunnie, we’re so glad to hear you’ve had great support and regular check-ins from your coach! We did notice the 1-star rating and would love to understand how we can turn this into a 5-star experience for you. We’ve sent you an email to follow up and hope to hear from you soon.
I have tried to disenroll from the program 3 different times, through their portal. I don't know if there is a glitch in their system, or if they are purposefully not disenrolling hoping to charge and people won't demand their money back. I can't tell if they are incompetent or if they are crooks. I have had to demand my money back on 4 different occasions. DO NOT BECOME A MEMBER OF ZEALTHY!!! They are horrible to deal with.
By Robert D.
Response from Zealthy· Aug 8, 2025
Hi Robert, we’re very sorry for the trouble you’ve experienced and understand how frustrating this must be. I’ve sent you an email so we can address your concern directly and ensure your account is resolved. Thank you for bringing this to our attention.
