Great follow-up
Great follow-up kept me informed of the shipment and on-time delivery!
By Kevin
Response from Upgraded· Apr 4, 2025
Thank you for the review, Kevin!!
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
428 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi 👋 We’re Upgraded!The easiest, most affordable way to get the latest MacBook with low monthly payments, AppleCare+ protection, and an option to upgrade every two years.How does it work?We spread the cost of a brand-new MacBook and AppleCare+ over 36 months:After 24 payments, you can upgrade to a new MacBook, or keep paying all 36 months to own your device outright.How does upgrading work? After 24 payments, pick your new MacBook. We’ll ship it to you. Transfer your data from the old device to the new. Return your old MacBook in our prepaid box. Once we confirm it’s in good shape, we cancel your last 12 payments and start you on a new set of 36.What if I don’t want to upgrade?No problem! Just complete all 36 payments and the MacBook is yours.Why choose upgraded?Some folks want the convenience of upgrades on autopilot, some just want low monthly payments. We're happy to have you either way.How do I get started? Head on over to our site! The first step of checkout is a pre-qualification with no impact to your credit score. See your exact monthly payment before committing.Who’s the lender?Affirm handles the lending side. We picked them because they make things easy to understand and easy to manage—just like we aim to do. Also, they have no late fees and no hard credit checks. So good.Why did you start Upgraded?Because we wanted a MacBook Upgrade Program for years, but no one was building it!We’re a team of designers, developers, and creators. Like you, the devices we use make us more capable, more creative. Superhuman. We believe choosing the right tech should be exciting, not complicated. It should fit your needs, your workflow, and your budget. No confusing financing. No trade-in headaches. Just a better way to own the right device -- whether new, used, or refurbished.We don’t have the perfect system yet, but we’re building it.Honestly, we see a massive opportunity to create a better kind of consumer electronics retailer. One that speaks clearly, treats customers w
Upgraded (getupgraded.com) has 428 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
428 approved reviews, newest moderated first
Great follow-up kept me informed of the shipment and on-time delivery!
By Kevin
Response from Upgraded· Apr 4, 2025
Thank you for the review, Kevin!!
Very good communication from the management.
By Sean
Response from Upgraded· Apr 4, 2025
Appreciate you coming back with the updated review! And apologies for the shipping delays on your order. UPS is killing us here!
Super responsive. I messed up something simple with my order and they were super responsive, took care of the issue immediately and made sure I was satisfied. I was impressed.
By Joseph
Response from Upgraded· Apr 4, 2025
We're happy to help! Appreciate the review
Upgraded was extremely wonderful to order from and their customer service is top tier! I had some issues with the financing options so I sent an email to the customer service, and within minutes I had a reply from the CEO himself!
By Jonah
Response from Upgraded· Apr 4, 2025
YEP! And it's also me replying to all the reviews here. It's the best way to understand how customers are feeling / what they are dealing with.
They advertise express shipping but it's anything but. Package came ground and UPS as usual was late. It took as long from China to the US as it did once it arrived in the US
By Sean M.
Response from Upgraded· Mar 30, 2025
Hey Sean, I’m seriously so sorry about this crazy random delay. If we look at your tracking number, it's not actually UPS, it's a delay on the shipment of your custom build from Apple's factory in China. Will send you an email. - this is john the CEO. I’m the one replying to all of these.
Awesome idea. Very easy to use. Super fast shipping, I literally got it the next day!
By Bryan
Response from Upgraded· Apr 4, 2025
Perfect timing! I bet you ordered in the morning 😃
Great experience. Recommend to everyone.
By Jonathan H.
Response from Upgraded· Apr 4, 2025
Yay! Thank you for going with us, Jonathan
Easy purchase with great terms and exceptional customer service.
By Jarrod B.
Response from Upgraded· Apr 4, 2025
Appreciate you, Jarrod!! 👊