Great product
Reliable, well-designed, and easy to use.
By Liesbeth M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Startup Mentality. Non-Startup Experience.GetSafe was started by a group of home security industry veterans that wanted to provide an easy way for customers to protect themselves, their homes, their families, and their belongings. We provide quality and reliable 24/7 medical alert services in the U.S.
GetSafe Medical Alert (USA) (getsafe.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
57 approved reviews, newest moderated first
Reliable, well-designed, and easy to use.
By Liesbeth M.
I researched security systems for some time before choosing GetSafe and pleased with my choice. My experience: Excellent customer service; responded immediately; friendly, no attitude; walked me through how to customize app as I am not tech savvy - very helpful. Responded to my many questions with a 'smile.' Pluses: works with both Android and iPhone (we use both in our family); able to operate system remotely; ability to customize; no contract for monitoring service - a big plus; took care of a couple of issues promptly. I also purchased camera motion detector and fob. Make sure you order batteries for optional equipment. Start up kit comes with batteries. Highly recommend.
By Pearl
Response from GetSafe Medical Alert (USA)· Jun 15, 2016
Hi Pearl! Thanks for sharing your experience. We're happy to hear that our customer support team was there to help you out with your questions. If anything else comes up, don't hesitate to let us know, thanks again!- Team GetSafe
Super easy to setup and use. Ordered the starter kit for my condo and everything works without any hiccups. Mobile app is fluid and I use it to check into my video camera each day. Will order a couple more cameras to secure the bedrooms. Great system!
By Alan
This is not my first experience with a security provider but by far was the easiest. The product is easy to use and looks great. I love that I can add protection at anytime and feel like I am in the drivers seat with my security.
By Austin
Response from GetSafe Medical Alert (USA)· Jun 10, 2016
Hi Austin! We are thrilled to hear how pleased you are with the system and the app. There definitely is so much a person can do to fit their needs and we are glad you found that with us! Thank you so much. - Team GetSafe
Easy to install, great app and no hassles! The battery camera is also cool. I recommend getting a system from these guys
By Yaniv A.
Installing the system is super easy and only took half an hour tops. Really nice to be able to see inside my home anytime I want, from wherever I am, and to be able to control the system from wherever I am too.
By Linda
Set up was seamless, app is intuitive, costs are industry leading, and customer service is very personable (resolved with any question I had). This is my first DIY security system and so far it's been flexible and reliable enough for my fast paced lifestyle
By Avi
Response from GetSafe Medical Alert (USA)· Jun 10, 2016
Hey Avi! Thank you so much for your feedback. We are so glad setup was easy for you and that your place is now safe and secure. Let us know if there is anything else we can do for you. Thanks again! -Team GetSafe
I didn't believe it would only take a few minutes to set up but it's true. I spent about 20 minutes from opening the box to logging into the app. I love the look of the hardware and how it discrete it feels in my home. Best part is that the app is really easy to use. I was always leaving my house stressing about if I locked my dock and it's been so awesome to not have that fear all day. I also love that my cat can hang out no problem. A great experience!
By Melinda