GetSafe Medical Alert (USA)Reviews of getsafe.com

Great service. Great response. Last service rep Roy was great to deal with. Easy cancellation and communication

I called GetSafe because it was time to do a test of my system. Navi, the representative from GetSafe to whom I spoke, stepped me through the testing of each of my devices. She determined that one of my devices needed to have the batteries replaced and explained how to get the back off of the device to replace the batteries. Navi was extremely helpful and knowledgeable. I have always been impressed with GetSafe whenever I have called them.

I really appreciated the call from Navi in customer service. She suggested a better location for the base unit, then worked patiently with me from beginning to end until all the medical alert devices had been successfully tested. She also walked me through changing the batteries in one of the units. Before the call was finished, she made sure the call list was updated accurately and verified the location of the emergency medical information. It was a very thorough phone call, and I appreciated her clarity. She was a pleasure to work with.

Roy was our service rep and he was extremely helpful and efficient, We have been pleased with the GetSafe service from the start.

We spoke with Navi on two separate calls. One call was made to resolve some simple technical questions. The other call was to order two more emergency buttons. Navi was professional, polite, friendly, knowledgeable, and resolved all issues. Great service!

Rapid response and solution to my question. Courteous, knowledgeable staff.

i had not updated or tested my system in 2 years, and the technical support person walked me through everything and it is now tested and updated.

Thank you. We tested the system thoroughly and I received recommendations for new battery changes. The tech was attentive and very polite!