great system update
i had not updated or tested my system in 2 years, and the technical support person walked me through everything and it is now tested and updated.
By Larry
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
57 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Startup Mentality. Non-Startup Experience.GetSafe was started by a group of home security industry veterans that wanted to provide an easy way for customers to protect themselves, their homes, their families, and their belongings. We provide quality and reliable 24/7 medical alert services in the U.S.
GetSafe Medical Alert (USA) (getsafe.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
57 approved reviews, newest moderated first
i had not updated or tested my system in 2 years, and the technical support person walked me through everything and it is now tested and updated.
By Larry
Thank you. We tested the system thoroughly and I received recommendations for new battery changes. The tech was attentive and very polite!
By Michael A.
The patience and responses from the clerk. She provided needed information when asked.
By Laura K.
Amber was incredible helpful - she answered all of my questions and the process was so simple.
By Lindsey S.
I purchased the Get Safe unit with GPS monitoring as well back in December for my mother. Set up and tested. Called to let them know it wouldn't pick up her voice. They would turn up sensitivity and call back. Never happened. This cycle went on several times. My mother fell. The customer service is AWFUL. They will not refund my money for the unit which has never worked appropriately despite numerous phone calls to the company and NEVER any call backs. DO NOT BUY THIS PRODUCT.
By Rhonda D.
Angeblich kommen Emails nicht an, obwohl der Verlauf gespeichert ist. Melden sich nicht. Ausreden ubd man wird vertröstet. Die Dame am Telefon hat keine Ahnung. Innerhalb von Wochen keine Rückmeldung zur Abwicklung. Als Geschädigter keine Erstattung erhalten. Total unseriös.
By Jules
Gegenstand ausgeliehen und beschädigt. Dieser Fall war eindeutig mit versichert aber getsafe will nicht zahlen. Nie wieder.
By Sascha A.
Absolutely fabulous service. My claim was dealt with very promptly and professionally by the insurance team. Clear communications. The claim was also during the free credit period within a month of taking the policy due to an unexpected accident. Cannot recommend more.
By Mr Pawan G.