Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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505 reviews
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Genuine OEM parts at wholesale prices. Keep your vehicle running in top condition by using only OEM parts.
GetOEMParts.com (getoemparts.com) has 505 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
505 approved reviews, newest moderated first
Order was placed, received Email confirming order, and money removed from my account on 3/28/22. I have made multiple attempts through Email and phone calls to get an update on when the product will ship but cant get a response. I'm going to call my credit card company to see if they will refund the money due to fraud.
By Ryan B.
I ordered a part March 12. The money came out of my account already but my product still has not shipped. We have contacted the company and have not gotten a reply. I am very dissatisfied at this point and will not be ordering from this website again.
By Devin M.
Before you order, READ: “Live chat” is incorrect. You must leave a message with an email and hope to hear back. Guess what! I have NOT received a response. I placed an order with 2 day shipping. Guess what I received 11 days later! Check the website, notice anything?? NO PHONE NUMBER. Good luck getting in touch with anyone. The availability of parts brought me to this site. The nonexistent customer service will prevent my return. This may need to be put back on PayPal, maybe they can fix this error and I can receive a refund.
By Ingrid W.
I ordered 2 parts was only sent 1
By Theresa
Found what I needed, waiting on the order, hope it’s a quality product. Ordered some fog lights from another company, they work but the quality is a little to be desired.
By James M.
Response from GetOEMParts.com· Mar 30, 2022
Thank you James!. We appreciate your business and confidence. Best, Mike King ECommerce Operations
I ordered a part and got an email that said it was on back order so I waited and they emailed saying that they got the part and we’re processing my order but it’s been almost a month and still no updates. I tried contacting the company but they never answered I wouldn’t trust this company get your parts somewhere else I’m getting a refund My order number is #373065 and I'll be opening a dispute with my credit card company and the BBB if this is not resolved in the next few days Edit: They finally reached out and answer my emails after I posted this and they delivered the part. It fit and worked perfectly but it seems like they only ever respond if you threaten them. Maybe they would have still shipped it if I didn’t post this but idk. If your having trouble reaching then or getting your part I would copy this and threaten them as well and maybe they’ll respond. That’s what I did I copied the threat from another review and it worked.
By Samuel L.
Response from GetOEMParts.com· Mar 28, 2022
Good morning, Samuel, Perhaps you are confusing us with another company you have purchased with? I do see you order placed on 2/10/2022 @ 7:06PM and it was processed on 2/11 @ 4:15am, at which time you were alerted to a backorder with no ETA situation. Your reply on 2/11 @ 1:49pm was " Keep my order active and deliver when you can" at which time our staff finalized the approved order on 2/15 2 11:24am. There is no further correspondence past that confirmation? The wiper arm is indeed still on a nationwide backorder with Ford. I have made arrangements to secure the arm you need thru another Ford dealership, buying it at a price greater than we are offering it you, in order to satisfy your need. I hope this will meet with your approval. Best Regards, Mike King ECommerce Operations
They are unprofessional, lack organization, and their customer service is poor. They don't answer emails or offline chat messages. You have to wait forever to chat with a rep online instead. I was sent the wrong car part (driver vs. passenger side); I know I ordered the correct one, but somehow it got changed in their faulty system. Yet I was informed I would be responsible for return costs--they don't offer exchanges--and that would result in something like $30 in shipping costs for me. I am a university professor teaching a business class . . . lots of fodder here for me to share with students about how NOT to conduct business.
By Karen A.
Response from GetOEMParts.com· Mar 28, 2022
Good morning, looking at your order, it appears you placed an order for the driver side (LH) Which is stated clearly on the product page. Did you indeed require the driver and received a passenger? If that is the case, by all means we will cover the return of the part to our warehouse. We do not offer exchanges, as our inter controls do not allow for it. I apologize for that, but it is the system we have in place in order to control the 1000+ orders that we process and ship on a daily basis. I do apologize for the extended wait on live chat. Much like the rest of the corporate world, securing talent is difficult these days, as I am sure you have covered in your class. We are always actively recruiting. If you would still like us to send the cover, please let us know and I will be happy to make it happen. Best Regards, Mike King ECommerce Operations
It was easy. Pick your part and confirm it by Vin number.
By K. Charles L.
Response from GetOEMParts.com· Mar 28, 2022
thank you so much for your reply, we are always working hard to improve the ease of use for our customers. If you have suggestions on how to make the process even more user friendly, please do not hesitate to let us know! Best Regards, Mike King ECommerce Operations
