Launch MedicalReviews of getmyphoenix.com

I placed my order in Sept 2025. I still haven't received my order and the website is down. They haven't replied to any of my emails since October 2025. No one is answering their customer service phone. I call the number 1-866-781-9616. I have been making monthly payments through Affirm for 4 months now and have been trying to cancel my order and request a refund. So frustrating.

Paid in full for product .Never received merchandise. Can't even get in touch with company for a refund. Pissee

Phoenix/Launch Medical has a 90 day return policy. I made my request to return the unit and get a refund. They issued an RA. I returned the unit timely. They have ghosted me. They do not respond to my communications. I want my refund. ***BEWARE*** LAUNCH MEDICAL NOW HAS AN "F" RATING AT BBB. Launch Medical, 9601 Cozycroft Ave Ste 1, Chatsworth, CA 91311-5180

Like others on here I ordered the Phoenix back in August and have still not received. I followed up with Michael Kristensen multiple times via email and got this bogus reply "Our apologies, we are not receiving the normal amount of units in our shipments from our manufacturing partner, and this along with unprecedented sales has left us in a backordered status. The manufacturer is sending us more units each week to help fulfill the backorder. Your order should ship out to you within the next 10 - 15 days." It is now late January and their website is down...and their support number just keeps you on a loop, Michael's extension is no longer valid. Crooks!

Paid for The Phoenix at the beginning of Sept, 2025, and sill haven’t received it. After promises of a delivery by Michael Kristensen (his extension #107 no longer in service), there is no way to contact the company. I’ve literally been on hold for an hour tonight to speak to someone. Tried emailing owner, Dustin, twice but he won’t respond. It’s past the timeframe when I can dispute the charge on my credit card. Just filed a complaint with the Better Business Bureau.

I got scammed too. The website is down. They do not return calls or respond to emails. Sending in a dispute with my credit card company. I even emailed the owners, Stephanie and Dustin Wolff. No response.

Like so many other people, I ordered mine at the end of November and we are now approaching the end of January. I have not received a single reply to an email nor have they picked up a single call when I call the 800 # nor any sort of update through their website on the status of my order.

Ordered product 08/28/25 and was charged based on order not shipment. Cancelled order and refund request 11/21/25.due to lack of shipment. Obviously, they do not maintain an inventory. The cancel and refund order was acknowledged by automated response on 11/21/25. Called concerning refund 866-7814-9616 was told may take 20 days for refund to be processed. It has now been 60 days with no refund. BEWARE this Company