Decent experience
Issue went pretty good. Only awkward portion is that they use DocuSign to send PDFs. You cannot use DocuSign or any digital signatures which is kind of old school for 2023.
By Joshua
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Issue went pretty good. Only awkward portion is that they use DocuSign to send PDFs. You cannot use DocuSign or any digital signatures which is kind of old school for 2023.
By Joshua
Friendly people and some what fast gave 4 stars because we had 1 rude person
By Stephen
Very easy website, emails were answered in a timely fashion.
By Dayanna
It was fast and easy.
By James
Web site was difficult to navigate
By Ileen
Your process is fast and effective, but I did not feel like I had any input at all. Over all it was a good experience.
By Roberto
So glad I decided to look into refinancing with this company. They were professional and quick to respond when I emailed with a question or concern. Not only did they lower my monthly payments, but they made the process easy and elevated my comfort level in going through the process.
By Keisha B.
Very easy fast
By customer