Saturday, November 7, 2026 · Customer reviews of US businesses
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276 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At-home physical therapy.
Luna Physical Therapy (getluna.com) has 276 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
276 approved reviews, newest moderated first
I've had good success with Luna. I was able to get my appointments started right after my knee replacement and really appreciate being able to do in home PT. My therapist is very knowledgeable and has taught me what to lookout for and do to be able to have a good outcome to my knee replacement.
By Sue C.
Response from Luna Physical Therapy· Dec 2, 2024
Thank you for your feedback, Ms. Crimm.
This isn't a review of the physical therapist who worked with me (he was excellent), but rather a complaint about Luna's billing practices. Last July, I suffered lateral ankle fractures in both ankles. Once I was able, my doctor wrote a prescription for physical therapy. Shortly after, I received a call from Luna to schedule at-home visits. The representative I spoke with said they had confirmed with my insurance company that each visit would cost between $0 and $50. Based on that information, I agreed to proceed, and everything went smoothly until two weeks ago, when my credit card was charged over $400. Then, today, I received a bill for an additional $700. I strongly advise anyone considering this service to double- and triple-check both with Luna and their insurance provider about the actual costs before agreeing to schedule any appointments. It's hard to focus on healing when I'm overwhelmed by unexpected financial stress.
By Chaz A.
Response from Luna Physical Therapy· Nov 22, 2024
Chaz, we are thrilled to hear that you enjoyed your therapy but disappointed to read about your billing experience. Insurance can be tricky. Patient responsibilities (bills) are based on the terms of a patient’s health plan. Whether they are in network or out of network, health plans require that patients meet the responsibilities for their policy’s deductible and make their co-insurance and/or copayments. And you are correct, patients should check with their health plan to fully understand what their benefits are, to understand their deductibles, copays, and co-insurance responsibilities. Luna submits these claims right away to a patient’s health plan, but occasionally, it health plans take longer to process these claims than you’d expect. But as soon as a health plan processes the claim, Luna processes the patient responsibility (payment.) Without knowing who you are, I speculate that your insurance took a while to process your claims. When they returned the claim information, we likely processed multiple claims at once. If the charges for your sessions are causing you financial stress, please do call our billing department and they would be more than happy to work with you on a payment plan. 877.390.6659 (option 3.)
My therapist is extremely successful with motivating me to strengthen the muscles surrounding my injury because afterwards rehabilitation and recuperation is quite soothing. Thank you, Luna Physical Therapy, for my wonderful and therapeutic journey to recovery.
By Wayne R.
Response from Luna Physical Therapy· Nov 11, 2024
Thank you for sharing your experience!
Perhaps Luna is okay for minor injuries or surgical procedures however, they are totally unprepared and unequipped for major surgery physical therapy. I had a total knee replacement, and the therapist was not equipped with even the basic PT equipment such as step platforms, non-slip pads, folding chairs, foam rollers, etc. The therapy provided for joint replacement was both ineffective and rather dangerous without proper equipment. Case in point, the therapist used a resistance band that was sized wrong and with no padding and I still have an indentation near my ankle from the resistance band digging into my skin after two weeks. That is downright incompetence and malpractice. My response to Luna’s reply…. It wasn’t a multitude of sessions at all, and I stopped immediately with my surgeon’s permission after your therapist injured my ankle. Also, be careful with what you reveal about my sessions as you are venturing into a public HIPAA violation.
By Anthony C.
Response from Luna Physical Therapy· Oct 31, 2024
Patient safety and effective treatment are our top priorities. Many orthopedic surgeons refer their patients to Luna for the convenience of in-home therapy, which also allows our therapists to assess safety concerns in a patient’s home environment after a surgery. While our therapists are well-equipped to provide care in the home, in-home therapy may not be the best fit for everyone.
Never got around to finding my a physical therapist. Very disappointed. They said they would help me. By the way, i waited for 3 months. These people dont understand, when you need physical therapy, you need it now!
By Joe W.
Response from Luna Physical Therapy· Oct 26, 2024
Mr. Webb, We would be honored to help you. Unfortunately, at this time, the therapists that serve your area are fully booked with their current patients. We anticipate that an opening will present itself soon, but we understand that it's not easy to wait sometimes. If you would like to continue to be on the waitlist, please call our team at 877.390.6659. Thank you.
I have very recently started therapy with Luna l have been assigned Ms Emily a professional therapist. I feel hopeful that I will regain my mobility and improve my posture under her care. She's compassionate patient and very knowledgeable and I'm grateful.
By Angela W.
Response from Luna Physical Therapy· Oct 26, 2024
Thank you Ms. Walker for your feedback.
Recently, I wrote a review about this company and about the person who treated my injured shoulder. I posted the review, but it disappeared. I assume that I pressed the wrong computer key which caused my review not to post. As I recall everything I wrote in my initial review, I will summarize it below. The therapist assigned to me is excellent and is quite knowledgeable about his field. He is pleasant and does not try to push me to do exercises that would be too painful for my injured shoulder. My shoulder was diagnosed with a tendon tear after an MRI. The tendon tear is a result of my overworking my shoulder while using an exercise machine. The therapist's knowledge, skills, and patience make him highly recommended.
By David G.
Response from Luna Physical Therapy· Oct 13, 2024
Thank you Mr. Graham for posting your experience! We are so pleased to hear that you are enjoying your therapy with Luna.
When a customer is not interested stop calling them! You keep calling me everyday. I am not interested in your service and I don't want to deal with you. You're giving yourself the worst reputation possible by harassing people. You make the used car salesman sound like Red Cross volunteers!
By Michael K.
Response from Luna Physical Therapy· Oct 5, 2024
Mr. Kramer, We'd love to honor your request, but are unable to locate you in our system as a patient or as someone who has been referred by their physician.
