Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
I love furlife Pendant, since my two dog have been wearing them they havent had any problem with ticks or any bugs. One of my dog lost his inside oil I asked for replacement and they did immediately. Thank you Julia for quick answer. Highly recommended
By Agnieszka I.
One of our oil pods was missing and Julia at Furlife helped me right away. So far the ones we have on one of our dogs and our cat have been working great! Our cat goes outside everyday and our dogs in and out all day and so far no bugs!! Thank you Julia for all of your help!
By Danielle V.
I ordered a flea and tick slide for my baby a few months ago. Nonie is very active and I wasn't sure it would be right for her but I had read so many terrible blogs about the previous meds I was giving her, that I had to try something- so She has been wearing it now for three mths and it is so great I ordered one for my Moms dog- Lucky. It said delivered today but it was not anywhere- I contacted Furlife and they were amazing!! Julia helped me to get another one sent out at no charge. She was so very helpful and professional. Thank you Julia!!!!!
By Teresa F.
I absolutely love this product!! When my order arrived I was disappointed when I only received one of the two that I ordered. I reached out to costumer service and Julia helped me. She was amazing! She responded quickly and was able to get everything fixed. I will definitely be coming back and telling all my friends about this product and company!!
By Kimberly Turlington V.
I ordered from FurLife™ on June 27, 2025, specifically choosing a product advertised as “Ships within 24 hours.” Their website also claims a general processing window of 1–3 business days. However, my order didn’t even reach USPS until July 4—seven full days later—with no communication about the delay. What added insult to injury? During that week, FurLife sent me 16 promotional emails, including four “Come back today!” discount pushes before I had even received the item I already paid for. Not one of those emails mentioned shipping updates, delays, or apologies. It felt like they prioritized making more sales over fulfilling existing orders. I contacted support for clarification and resolution, but so far, there has been no meaningful response. If a company is going to advertise fast shipping and then fail to meet even their minimum policy window, they should at least communicate honestly and tone down the sales pressure during unresolved delays. Bottom line: I would not order again unless FurLife improves transparency, delivery reliability, and customer respect. Be cautious—especially if you need products delivered on time.
By Just_Letting_You_Know
Response from FurLife™· Jul 12, 2025
Thank you for taking the time to share this detailed feedback—we truly appreciate it, and we’re very sorry for the frustration and inconvenience you experienced with your recent order. We’ve looked into your order and can confirm that it has since been delivered. That said, we fully acknowledge that the delay between your purchase on June 27 and the shipment reaching USPS on July 4 does not align with our standard processing window, nor with the “ships within 24 hours” messaging you were led to expect. You’re absolutely right to be disappointed, and we sincerely apologize for the lack of proactive communication during that time. Equally important is your point about receiving multiple promotional emails while still waiting on your order. We understand how this would come across as tone-deaf and frustrating, especially when you were seeking real-time updates. Your experience highlights a breakdown in our communication process, and your feedback will help us improve both our fulfillment timelines and how we engage with customers during delays. We also want to acknowledge your outreach to support—we’re sorry that you didn’t receive a meaningful response when you needed it. That’s not the standard we hold ourselves to, and we’ll be following up internally to ensure situations like this are handled with the care and urgency they deserve. Thank you again for bringing this to our attention. While we regret that your first experience with Furlife wasn’t a smooth one, we hope we’ll have the opportunity to serve you better in the future. If there's anything else we can assist you with, please don’t hesitate to reach out directly.
I can not say enough great things about Furlife, I have very curious pups and they decided to remove each others pendants, one was punctured and one was missing. I contacted Furlife and explained what had happened, being concerned if ingested, they assured me it was all natural and would be fine if ingested. They offered me replacements so my pups wouldn’t be without flea and tick protection. Thank you Joan, Joey and Julia in customer service at Furlife, you put my mind at ease and also replaced the product, it was nice working with a Caring team and company.
By Mary F.
Julia was of the most help clearing up some confusion I had about purchase...great customer service!
By Holiday P.
Julia helped fix and refund money that was not ordered.
By Michele A.
