Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
I ordered two cat collars by mistake. I thought I was ordering two dog collars. I contacted customer service and got an immediate response. Instead of returning the cat collars they are going to send me two dog collar free of charge. Shout out to Joey and Julia!
By Patti M.
Julia was quick and efficient! I don’t know when I experienced this level of customer service ! It was an absolute pleasure working with her and I know now that if I have any questions or concerns the team is reliable and quick to help! Happy customer!
By Lindsi M.
My Apple Pay messed up and tried to send my order to the wrong address. Julia was super helpful in canceling and refunding me so I could reorder and get my dogs their flea and tick devices on time :)
By Mindy B.
Just trying the product for the first time so excited to see how it goes. After reading the reviews and researching the best flea and tick options this one is getting one of the highest reviews. We ordered 2 of the pendants for our dogs and when placing one of them on the collar the strap broke. I reached out to customer support right away via email and got a response back right away from Julia where she helped me get a new replacement pendent. She was so helpful and kind and very responsive to all my emails. What a great customer support team they have.
By Chynna
Smells good. I have had on my dog for a month now. Dont really see any ticks. Lots of fleas though. Reached out to customer service and they stated we don’t kill fleas. You had to of had a prior infestation. I was using topical flea prevention before starting the collar. I have a German shepherd. Maybe they don’t do so good with long hair. Who knows. Well not impressed with that customer service as it says guarantee on website. Can’t recommend this product.
By Kimberly B.
Response from FurLife™· Jul 12, 2025
Thank you for taking the time to share your experience—we’re sorry to hear that the results haven’t met your expectations. We're glad to hear that the collar has helped reduce ticks, but we understand how frustrating it must be to still see fleas, especially after switching from a topical treatment. To clarify, our collars are designed to repel fleas and ticks using natural ingredients, but they do not kill existing infestations. In cases where fleas are already present, especially with dogs that have thick or long coats like German Shepherds, it can take additional steps—such as a one-time flea treatment or environmental control—to fully break the flea life cycle. We also hear your concern about the guarantee. Our 30-day money-back guarantee is in place to support customers who don’t see the results they were hoping for, and we regret if that wasn’t communicated clearly or if your interaction with customer service left you feeling unsupported. Your feedback is important and helps us improve—not just the product itself, but also how we guide and assist customers in different situations. If you'd like to discuss further or explore next steps, please don’t hesitate to reach out to us again at [email protected]. We’re here to help. Thank you again for trying Furlife.
We had an issue with our pendants falling out of the rubber case. Joan Was happy to help and got those replaced and shipped back to us quickly. We appreciate all of her help.
By Sandra Sam Price B.
I purchased the flea and tick pendant for my golden retriever about a month ago. Everything has went well with my order. Just recently another dog had punctured a hole in the pendant while playing. The oils spilled out. I called the company and asked for a replacement, they have been great to work with! Thank you Julia.
By Kara
Joan and Patrick were a fantastic team that helped us!! Even though it was the weekend I was shocked to see a response in my email box, and even after their initial email they were quick to respond to everyone after that! They were kind and understanding, but most of all they took care of the problem and with a video proof of problem they immediately sent me a new product. The ability of a company to take care of an issue and the kindness of Joan and Patrick to quickly and smoothly implement these helpful options is what sealed the deal on me coming back to them for sure. Their product is already mind blowing! Ticks and fleas on all 4 of our dogs and even on kids disappeared with in a day or two of putting the oil tags on their collars!! Amazing!
By kristen R.
