Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
Julia sent me an email promptly and answered my concerns. I felt like the customer support was exceptional. Thank you for the quick response and all the answers and information. Have a great day! Thanks again Julia. Sincerely Ronda F
By Ronda F.
Excellent customer service. I haven't received my collar yet but have heard great things and am looking forward to trying ours out. Thank you, Julia!
By Leslie W.
Did NOT work on my dogs. My lab/pit did not even want the strong smell of citronella on her. Turned her head when it came time to put it over. Fleas had gotten worse while they were wearing it. The neck collar sliders were empty of fluid in just a few days. Bought pills else where to get rid of fleas! They Do NOT want to refund me the money, instead they are offering to send me more of this useless stuff! Do NOT recommend!
By Texaschimeaol.com
Response from FurLife™· Sep 15, 2025
Thank you for taking the time to share your experience. We're truly sorry to hear that the product didn't meet your expectations and that your dog reacted negatively to the citronella scent. Our flea and tick collar is designed to act as a preventive solution, which means it works best when your pet is already free of fleas. If fleas are already present, it's essential to treat the infestation fully—typically through vet-recommended oral medications or topical treatments—before introducing our pendant. Using the pendant without addressing an active infestation first may result in continued or worsening symptoms, which seems to be what happened in your case. Regarding the pendant appearing "empty" within just a few days: this could indeed explain why it wasn’t effective. These oil capsule slowly release natural oils over time, and if they were depleted too quickly—possibly due to heat, improper storage, or other factors—then the collar wouldn’t have the intended protective effect. We also want to sincerely apologize if our team did not provide a resolution that felt fair to you. We do offer a 30-day money-back guarantee, and we’re very sorry if your request fell outside of that window. We understand how frustrating that can be, especially when you're trying to do the best for your pet. If there’s anything else we can do to make this right, please reach out to us directly at [email protected] We’re here to help, and we genuinely value your feedback—it helps us improve and serve pet parents better in the future. Thank you again for bringing this to our attention.
Customer service, specifically Julia, was very quick and helpful with all my questions. They even sent me a new pendent to replace the one that popped out and got lost.
By Samantha P.
Julia was wonderful in solving my issue. I accidentally ordered two extra pendants and she resolved my issue quickly
By Carole P.
I have 6 cats all are itching and scratching after one week of getting their fur life collar?? I’m so disappointed!!
By Darlene S.
Response from FurLife™· Sep 13, 2025
Thank you for sharing your experience with us, and we’re truly sorry to hear that your cats have been uncomfortable after using our collar. We completely understand how concerning this must be for you. Our collars are made with natural ingredients and are generally well-tolerated, but just like humans, some pets can have sensitivities or allergic reactions — even to natural oils. It sounds like your cats may be more sensitive to one of the ingredients in the collar. We recommend removing the collars immediately to give your cats some relief, and if the itching continues, please consult your veterinarian to ensure their comfort and safety. Thank you again for bringing this to our attention, and please don’t hesitate to reach out to us at [email protected] if you’d like further assistance.
The package arrived damaged, and customer service took care of the issue quickly. Thank you Julia and Roy.
By R L.
I got it thinking it would solve my dogs tick problem and I've been checking in on her everyday to see if its working and everyday I still find ticks on her, not even bothered by the pendant. Would not recommend getting this product.
By Adrian R.
Response from FurLife™· Sep 13, 2025
Thank you for sharing your feedback, and we’re truly sorry to hear that you’re still finding ticks on your dog while using the pendant. We understand how frustrating and concerning this must be for you, as your pet’s health and comfort are very important. Our pendant is designed to support ongoing protection, but results can vary depending on factors such as your dog’s environment, coat type, and tick population in your area. In some cases, it may take a little more time for the pendant to show its full effect, and we often recommend combining it with additional preventative measures, especially in areas with high tick activity. We’d love the chance to look into this further and offer tailored advice for your situation. Please reach out to us directly at [email protected], and our team will be happy to guide you through best practices for getting the most out of the product and discuss possible solutions. Your feedback is very important to us, and we want to make sure both you and your dog have the best possible experience. We’re here to help!
