Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
Julia was just amazing ❣️. I didn’t expect someone to care! Julia was right on it! Next thing I know, it’s all taken care of ❣️ Thank you so very much! Your company is top notch! In today’s world it’s very refreshing ❣️ Thank you Julia for your kind attention❣️. You made me sooo… happy! Take care Deborah Blair
By Deborah L.
My 16 year old dog got fleas but it was over 30 days so no refund. Had to call vet for meds and preventative. Spent over $100 and now my house is infested too. Thanks for the fleas fur life. Now more chemicals on my old dog who had reactions, sorry I trusted your product. Bought one for myself for hiking and yard work and I'm covered in bites too.
By Claudia B.
Response from FurLife™· Oct 14, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the situation you’ve been dealing with. We completely understand how upsetting it must be — especially when trying to avoid harsh chemicals for an older dog with sensitivities. Our pendants are designed to be a natural alternative to traditional flea treatments, using plant-based ingredients that are generally safe for pets and humans. However, as with any product, results can vary depending on factors such as flea population, environment, and individual sensitivities. It’s clear that in your case, the collar didn’t provide the level of protection you needed, and for that, we sincerely apologize. We also want to acknowledge the concern around our 30-day money-back guarantee. We do honor all refund requests made within that timeframe, and we regret that your issue arose outside of the guarantee window. That said, we never want our customers to feel unsupported — if you haven’t already, please reach out to us at [email protected], and we’d be happy to review your case and see how we can assist further. We’re truly sorry for the stress and additional costs you’ve had to endure, and we appreciate you giving our product a try. Your feedback helps us improve, and we wish the very best for you and your senior pup. If there’s anything else we can do, please don’t hesitate to reach out.
Julie responded to my problem immediately and was willing to help me make the situation a positive experience. We love the FirLife products because they are safe and all natural
By Becky B.
It was a self-inflicted wound. Attempted to place an order late at night..not good at all..placed the order without reviewing.. However the issue was corrected very quickly..thanks to Julia..very quick response..love this company's products..deb..Plan to continue to support on the future ..
By Deb B.
These work great for my dogs and when I had issue of losing the middle part came out of my dogs collar I reached out and Julia really helped me out with a replacement no charge thanks so much highly recommend for sure 😊
By Amy
I ordered 2 collars for my cats. I received 2 thick, wide, collars for large dogs. I called to return the dog collars and receive the cat collars I ordered. I was told to use them on the cats. I said no, if I can't exchange for the cat collars, I want a refund. I was offered a 30% rebate and keep the collars. I told the person I don't want the collars, I don't have doge. He then offered me a 70% rebate. I had to raise my voice and said, "I ordered cat collars, you sent me dog collars, i am no asking for a refund, and you are refusing. You can refund my full amount or I call the consumer affairs and file a complaint in the morning." His attitude changed, and he agreed to provide a full refund. I have the email. I have to pay for the return shipping. With that slickster attempt, I can not trust anything they claim, including the ingredients in the collar.
By Theo S.
Response from FurLife™· Oct 14, 2025
Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion you encountered with your order. First and foremost, we completely understand how upsetting it must have been to receive the wrong item, especially when you were expecting cat collars and instead received collars intended for dogs. That should not have happened, and we sincerely apologize for the error. We also want to clarify that the rebate offers you were given (30% and later 70%) were simply options meant to make the return process more convenient and avoid the hassle of return shipping. These were not meant to pressure you in any way or deny your right to a full refund. You were absolutely within your rights to decline them, as you did — and we’re glad to hear the full refund was ultimately processed as requested. We regret that your experience left you feeling distrustful. We take transparency seriously, and we can assure you that our collars — both for cats and dogs — are made using carefully selected ingredients, with safety and quality being our top priorities. We work closely with our manufacturing partners and conduct regular quality checks to ensure our products meet high standards. Again, we’re very sorry for the inconvenience, and we appreciate your feedback. If there’s anything more we can do to assist or if you have any remaining concerns, please don’t hesitate to contact us directly.
FurLife responded quickly to my need. They did what I needed. Very happy with them and my results. This review is for Julia from FurLife.
By Linda C.
I have been in contact with the company over the fact that this product seemed to ATTRACT the fleas. My poor dog and cats.. I thought I was protecting them. I want to return these worthless things and get my money back
By Mary Ann K.
Response from FurLife™· Oct 14, 2025
Thank you for your feedback, and we're truly sorry to hear about your experience — we completely understand how upsetting this must have been for you and your pets. If your pets experienced increased flea activity, that’s certainly not the outcome we intended, and we sincerely apologize for the distress this caused. We want to reassure you that we stand by our 30-day money-back guarantee, and we’re more than happy to honor a refund for your order — no return required, as long as the request is made within that timeframe. Please reach out to us at [email protected] with your order details if you haven’t already, and we’ll process your refund promptly. We appreciate you giving our product a try and regret that it didn’t work as expected in your case. Your feedback helps us continue to improve, and we wish your pets the very best in finding a solution that works for them.
