Horrible company
Horrible company! Don’t order from here! Ordered April 1st and never got my order and they will not refund me!
By Jessica B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Professional custom phone cases store, all iPhone types and Galaxy start from $9.99, free shipping. Design yours today to make a unique & meaningful gift!
getcustomphonecase (getcustomphonecase.com) has 14 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
14 approved reviews, newest moderated first
Horrible company! Don’t order from here! Ordered April 1st and never got my order and they will not refund me!
By Jessica B.
I place an order on 4/8/2020 and i still haven't received it, the only way to communicate is through E-mail. sent out an e-mail last week and still no response. save your money and don't waste your time with this company. they take your money as soon as you order and they don't bother to provide customer service. IT"S THE WORST!!!!!!!
By CLaudia
First of all beware- this is a company in china. And you only find this out after you place your order. If there were zero stars as a option, that would be my rating. Once you order they immediately draft your account. Then 2 weeks later I got a shipping notification with a usps tracking number.It was been over a month since I ordered. Everytime I check the status, it shows exactly the same, in California. No responses to my emails.
By Pam
absolutely terrible still never got anything and i orderd feb 3rd it’s now march 10th this is horrible i want a refund
By Tea A.
This is the worst company ever!!!! i order this on Jan 23 2020 and still don't have it. THEY TOLD ME I HAD TO PAY TO GET A REFUND. I cant get anyone on the phone. They keep pushing the date more and more. I hate this company.I reported them to the police and filed and dispute.
By Nicole G.
Worst company I have ever done business with. Placed two orders on December 15, 2019 and paid for extra shipping with a guarantee that they would arrive BEFORE Christmas. The first item, a phone case, was delivered on January 4, 2020. Obviously, the first issue is that it was not here before Christmas. Second issue is how awful the quality is. It was darker than the picture I sent but my daughter wanted to keep it anyway. One day of use and the image was peeling off. After about 5 very very slow e-mails I was told I would receive a refund. STILL. WAITING. Now onto the next item. A pop socket. It arrived January 16, 2020. It was even more late than the other item and the quality is just as bad. It’s very blurry and super light weight. Basically it looks terrible and cheap. I took a picture immediately and have sent an email asking to send it back for a refund. I’m sure in a very slow manner I’ll be told that I’ll receive a refund. Will that refund actually come? I’m not holding my breath. AVOID THIS COMPANY!!!!!! I am reordering the phone case and pop socket from Shutterfly. It’s only a couple dollars more and they’ve got great ratings!!!!!!!!!!!!
By Jessica H.