I appreciated the prompt responses and…
I appreciated the prompt responses and genuine care to help me get the best result for me. Thank you.
By JustAnswer C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.
Cellu (getcellu.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
780 approved reviews, newest moderated first
I appreciated the prompt responses and genuine care to help me get the best result for me. Thank you.
By JustAnswer C.
I had a subscription with this company. I rescheduled my July shipment to August but they sent my July shipment anyway! They first told me it was a glitch in their system and I had nothing to worry about. They refused to reverse the charge and basically told me to get over it. I consider this very poor customer service. I have cancelled my subscription.
By Sue W.
Great & prompt customer service!!
By Bev G.
Quick response to questions
By Jennifer
I just ordered my first item today and had a question and Mathilda from customer service emailed back right away. That is awesome!!
By Teri
It's early days yet, I've only been using it for a few days but my skin certainly feels softer. Again it is too early to say whether the crepey skin is improving but hopefully I'll be able to update my review in a few weeks
By Doreen E.
I have given 4 stars only because of the length of time it takes for my order to reach me. 5 stars for customer service though
By Celia B.
Thank u for the quick response
By Julia S.