Auto subscriptions without opting in
8 emails and 10 days later still trying to resolve an auto subscription I did not elect to opt into with no joy. Misleading and deceptive conduct Cellu Buyer Beware
By Peta
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.
Cellu (getcellu.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
780 approved reviews, newest moderated first
8 emails and 10 days later still trying to resolve an auto subscription I did not elect to opt into with no joy. Misleading and deceptive conduct Cellu Buyer Beware
By Peta
A very quick response to my query
By Alan C.
Received quick responses on a requested return.
By Angela L.
Thank You, my finances have taken a turn and I am now on a budget! Thanks again! I do like the product so far!!! Elaine Zimmerman
By Elaine K.
I had mistakenly ordered the item with a recurring 4 week delivery once I contacted the company and explained i did not require this; they very efficiently removed for me.
By SHARON
I had a query and decided to email customer services. I had a response within an hour from Mathilda, who answered my query immediately. Mathilda also followed up the next day to check i was happy that i was able to deal via a link. I have never had such excellent customer service from a company online. Thank you Mathilda your an asset to the company.
By Karen
First order took over 4 weeks to be delivered. They took payment for another bottle in early August as they claimed I had subscribed, I had not even received first bottle. 6 weeks later still waiting for second bottle. They say they are looking into. In my experience this is a dishonest company. And their product is thick, sticky and does not absorb into skin , it just sits on top of skin and feels sticky.
By Kim J.
Great service
By Amanda M.