Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
40 reviews
Gerber Life Insurance CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gerber Life Insurance provides affordable policies for all ages. Learn about our family life insurance policies and protect your loved ones today!
Gerber Life Insurance Company (gerberlife.com) has 40 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
40 approved reviews, newest moderated first
I have had Gerber Life Insurance (Adult Policy) for at least 10 years. The premium has remained the same $$ amount. I trust Gerber because it has been around for years.
By Donna S.
Response from Gerber Life Insurance Company· Oct 20, 2026
We're so glad to hear you've had a positive experience with us over the past decade. Knowing that our rates and reputation have earned your trust over the years means a lot to us. Thank you for your loyalty and continued support!
Reporting Gerber agent to DEPARTMENT OF INSURANCE AND BETTER BUSINESS BUREAU . I WAS LIED TO BY AGENT. WHEN I ASKED WAS THERE A 2 YEAR WAITING PERIOD AND HE TOLD ME NO. TOLD HIM I WAS IN HOSPITAL IN MARCH , JUST HAD A TRIPLE BYPASS SURGERY. HE JUST WANTED ME TO HURRY AND ACCEPT THE INSURANCE POLICY. LIKE A FOOL I TRUSTED HIM AND DIDNT WANT TO NOT HAVE INSURANCE. A month AGO spoke to a different instructor SEPT. I spoke to a different Co and was told Gerber does have a 2 year waiting period. I spoke to a gerber representative about 2 weeks ago and I told her what the insurance agent told me while I was on my hospital death bed after a triple bypass that there was no waiting period so I told her I wanted to cancel because I first I was calling because my son's couldn't find the policy that was mailed while I was in the hospital and wanted to go over it so upon receiving the letter she said she was sending me in 2 weeks and yellow envelope I sent it back I wanted to find out when can I expect my refund and can I put it back into my account so then I read that they don't have to pay me and that's how I found out that I can report the agency Gerber because he lied to me to get my policy to get me to sign and that's just what I'm going to do. Sophia Gray
By Sophia G.
Response from Gerber Life Insurance Company· Oct 19, 2026
We’re sorry to hear about your experience and understand your concerns. We take feedback regarding the information provided during the application process seriously and have forwarded the information you provided to the appropriate team for further review. An associate from our Independent Distribution team will contact you to discuss your concerns and assist with the next steps in the review process.
Settings up the online payment process was easy and self explanatory.
By Andrea L. W.
Response from Gerber Life Insurance Company· Oct 19, 2026
We are glad you enjoyed your experience with eService! Thank you for taking the time to provide us with your feedback.
Easy to navigate the website to make a payment.
By R L L. R.
Response from Gerber Life Insurance Company· Oct 19, 2026
We're glad that you had an easy time managing your payments through eService. Thank you for your feedback!
Everything!
By Ronald S.
Response from Gerber Life Insurance Company· Oct 19, 2026
Thank you for taking the time to provide us with your feedback. We would like the chance to better understand what went wrong and work toward a resolution. We'll be reaching out via email to learn more and see how we can help. We appreciate the opportunity to address your concerns and work toward a better outcome.
Your website is difficult to get into. It never retains my password and they have to be reset. I had to verify emails and phone numbers I have only had the same ones for 18 Years. I wish I had bought these polices with another insurer.
By Brian D. H.
Response from Gerber Life Insurance Company· Oct 16, 2026
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with your eService account and would like the opportunity to review this further for you. We have sent you an email to gather some additional information, and we look forward to hearing back from you so we can get this resolved.
When I enrolled it was very pushy. He wouldn't get off the phone. Now they charged my account. I cancelled. Asked if I would be refunded. They said 7 to 10 business days. Now they saying they sent out a form for me to be refunded ‼️ I'm so tired of these corporate companies taking your money then drag the process of refunding it back .
By Damon D. J.
Response from Gerber Life Insurance Company· Oct 15, 2026
Thank you for taking the time to share your feedback with us. While we are sorry to hear that you wish to cancel the coverage, we would like the opportunity to review this further for you and assist you with getting this resolved. We requested additional information to locate your policy and look forward to hearing back from you.
It takes too long for your payment to leave the payment method account.
By customer
Response from Gerber Life Insurance Company· Oct 14, 2026
Thank you for your 4-star review! We appreciate your feedback and are glad you chose us. Payments typically take 1-3 business days to process and leave the originating account. We understand that timing is important, and we appreciate your patience. Thank you for sharing your experience.
