The Genie CompanyReviews of geniecompany.com

product doesn’t work, waited multiple hours and customer service STILL hasn’t gotten back to me.

I have been trying to file a warranty claim on a wireless keypad that stopped working. It is absolutley awful support. 30 mins in and I have had 4 chats close with nonsense. No response. No call backs as promised and wait times over an hour.

My time is valuable I called in for support with my garage door opener. I had one hour to get the door operating. The call directed me to a chat session. I joined . I typed in that I needed help programming a new keypad and pairing it to an existing door opener. Five questions later I was still being asked what I wanted. I will stop buying any of your products until you hire live support staff. Shame on you. Stop being greedy. You need qualified support staff. I won't be back! Single finger salute. An absolute waste of time!

I purchased a Genie garage door opener Wi-Fi backup battery had it installed only to find out that Genie no longer supports the Google app so I cannot open the garage door through the Google app although in the directions and the instructions and all the advertisement shows that it does Jenny for some reason has not pursued a contract with Google this year be careful not to buy this product as for I was suckered into it have it installed and it does not work with Google beware everyone false advertising

The best service

Contacted customer service for troubleshooting my older Genie garage door opener. They refused to help me! I suppose they expect I'll just go out and buy a new one. Well they are right - but it definitely WILL NOT be a Genie product.

Moved into a house this Spring, which had a new garage door and Genie 6170H-B installed within the last 2 years. Last week, could not open the door. Motor would start, make some noise, and then give up. With enough attempts, it would finally open. But when it closed, I could tell something was slipping as it was not closing at a constant speed. It would go slow, then go fast, then slow and then fast again. I was afraid it would come crashing down on its own. I called Genie, and there was a 2 hour wait. I started a chat instead. They recommended I pull the emergency release, lift the door and ensure it would stay up itself. I suppose they were ensuring the main door springs were working. Problem is the emergency release was not working. And then the chat session timed-out out and dropped me. I called a professional out to see if it could be fixed. He also could not get the door open. He had to tear into the unit, to find several broken pieces of plastic come tumbling out. And there were other plastic pieces still stuck, and those were jamming the emergency release from working. So, the only way to open the door in an 'emergency' was to disconnect it at the shaft coupler. Reading the warranty, the motor has a lifetime warranty, but only to the original purchaser of the home owner. Since I was not that, it was a matter of repairing it -- to which the service tech said it would be over a week to get parts -- or, replace the unit. I replaced it with a LiftMaster wall mount.

I think the only thing worse then poor customer service is no customer service. The manual has large red printing telling you to call before returning. The problem is that the company never picks up the phone. Over a 2 week period I called 19 times and stayed on hold for over an hour once before I gave up.