Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
60 reviews
GeniSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Geni is solving the problem of genealogy by inviting the world to build the definitive online family tree. Using the basic free service at Geni.com, users add and invite their close relatives to join their family tree. All Geni users can share photos, videos, and documents with their families. Geni’s Pro subscription service allows users to find matching trees and merge those into the single world family tree, which currently contains over 100 million living users and their ancestors. Additional pay services include enhanced research tools and premium support. Geni welcomes casual genealogists and experts who wish to discover new relatives and stay in touch with family.
Geni (geni.com) has 60 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
60 approved reviews, newest moderated first
Very poor. Full of undocumented and known spurious data with users uncritically copying information from the internet to give themselves royal ancestry or connections with famous people. I would say nothing before 1800 is reliable. I am especially angry that my uploading GEDCOM data has made me a "co-manager" of entries that have had this crap added.
By Jon M.
I have recently discovered that anyone can make themselves managers of a profile and enter false information that I am unable to correct. This leads to wild goose chases for people that don’t exist and other false information. I have requested from Geni how to remove managers that have nothing to do with my family and to remove false data. The response I’ve gotten is a standard email to go to instructions that don’t fix the problem. This is a worthless website.
By Carol E.
I have been informed of false info being put on someone’s tree about my family and I’m very upset!!!! We did not give permission to have our info splattered across any ancestry site!!! I have grandchildren that need protecting!!!! We Do Not want their info splattered all over the place… I would appreciate someone contacting me so we can get this info off Geni.com. Anyone can get this info and create an identity using this info…. I want my families info off immediately!!!!!! NOTE: UPDATE!!! Geni.com responded quickly and professionally. They explained everything clearly and took care of my issue immediately. Very impressed with this site! Thank you Geni. Com!
By L. E.
Response from Geni· Jun 18, 2024
Please email us at [email protected] and we'll be happy to assist you. UPDATE: Thank you for following up. Would you consider either giving this review more stars, or deleting it?
I paid for a Geni Pro Account and have been locked out for the past 6 months. I get no response. You have somehow managed to Wipe out my correct e-mail address so that is one issue. With no phone number to contact you I feel that this is one big scam! It is now 10:43 pm I still can not get into my Geni. I believe your answers are computer generated and no one is actually looking into my problem You keep telling me you sent instructions to reset pass-word yet I get nothing! FINALLY help has arrived. I am able to log into my account.
By Joyce P.
Response from Geni· Apr 24, 2024
Joyce, if you paid for Geni Pro then you received an email with instructions for how to get priority support from our team, including a phone number. Have you tried contacting us at all? EDIT: Thank you for providing your email address, can you check that email account for a message coming from "Geni Support"?
Complete rubbish and just money making. 'Hints' to records that make no sense or match anyone. Other users 'hijacking' my tree and adding people, facts, records etc. which are of no relevance to me and my family. I wish, wholeheartedly, I had never seen it or got involved. I would delete my tree if I could find out how to do so. It is an incredibly amateur and difficult, confusing site to use. 'Help' and 'Customer Support' is non-existent. Don't bother with it!
By Porter
Response from Geni· Mar 19, 2024
The purpose of Geni is to construct a collaborative, shared family tree of the world. Other users WILL be adding to this tree. I'm not sure what record matches make no sense to you, so I've sent a request for more information.
Has no customer support to call if you lose account access. Has ability to email a support team, but only if you purchase a $100 annual membership.
By Jared C.
Response from Geni· Feb 10, 2024
Hi Jared, please refer to https://help.geni.com/hc/en-us/articles/229702987-Why-can-t-I-login and send us an email to [email protected]. We do our best to serve users who use Geni for free, even though we do not sell our users' data or do any third-party marketing or advertising!
Geni is an incredible company. Their website is pretty old and rusty by now and not much have changed throughout the last years. But the Geni community is what makes Geni a fierce competitor and a great genealogy site. But all features of the Geni tree are working well and probably the best on the market. Since Geni offers a Wikipedia like approach and many unique ways of displaying information. The staff of Geni are also very supportive and will do much to satisfy their users. A symbiotic relationship is what you will find if you hop on Geni!
By G:ovann: ;.
Meer en meer functies zitten achter de betaalmuur. De lol is eraf. De prijs is veel te hoog.
By Gineke P.
