GeniReviews of geni.com

Beyond and above professional. After years of account inactivity and it being set up with outdated credentials I had no access to it and eventually had to ask geni.com for help. My account was recovered and updated successfully. I would be devastated if I lost all my work, my family tree . Thank you , Geni.com

A background story: The profiles that I created on Geni were deleted by Geni Customer Service. When I complained, I was insulted and shunned. My word had zero value to the Geni General Manager. I had to prove to him that he my profiles were being deleted, I guess he couldn't check it for himself. It took Geni days to stop deleting my profiles. Geni General Manager didn't bother to acknowledge, nor apologize for, what was done to me. Instead, he referred to my complaints and actions I took to save my work as childish, accused me of having too many “private” profiles and used that as alleged proof that I had a history of not wanting to cooperate with others. I had a few profiles deleted or access removed by Geni curators even before that specific event. Free account users get what they pay for. A few weeks ago, my account was suspended because I renamed a profile that I had created causing me to complain about the Geni General Manager and his team conduct. My "improper conduct" was renaming my profile and complaining against Geni policy allowing Geni Curators to steal somebody else's profile by "curating it". Curating gives the Curator full control over a profile that somebody else created. Geni General Manager refused to give me a contact information to his MyHeritage supervisors on multiple occasions. I have nobody else to express my concerns about Geni General Manager's conduct other then to Geni General Manager. I am now not allowed access to thousands of profiles that I created on Geni. The answer below (now removed) showed how I was treated; I was immediately labeled one of those people who don't play nicely as soon as I complained as if I was the person who did something wrong. Geni General Manager had a conflict with another person and he started deleting all of his profiles, not only private ones. In his incompetence he also started deleting my profiles. Most of profiles I set to private to prevent them from being deleted as they were being deleted, not before. I was not given some sort of warning before my profiles were deleted. He made a mistake and doesn't want to admit it or to apologize for it. My "private profiles" are just a distraction from his improper conduct and incompetence. Why don't you show that "sincere apology"? If you apologized to me we wouldn't have this discussion. I have screenshots of our conversations. There is not a single word of apology. Instead you attacked me for having "private profiles" and called me childish. How "professional and respectful" of you. At the time I created and managed about 40 000 profiles and only about 50 of them were private. Most of those were made private because I tried to prevent them from being deleted. You have blocked me now because I renamed my own "historic" profile that I created and that was stolen by a Geni curator and because I wouldn't allow being bullied by "Geni Curators". I have every right to rename a profile I created. What "repeated removals of historical data on profiles from the 1700s"? Expand on that subject if you have nothing to hide. As a basic user I had no way of "removing" anybody else's profile but mine. More misinformation justifying stealing others hard work. They are breaking their own DO NOT code of conduct: "Harass, bully, "troll" or instigate conflict", "Post information that you know is false or misleading".

Tried to log in on computer. Would not let me. Requested to reset password. Reset password. Computer would not let me log in but can on phone. Over and over and over. Try to contact them, must be signed in. REALLY??? Have to log in to get help logging in??? When I'm logged in on phone. there is no "help" section. Nowhere to get in contact with anybody!!! Adding my family. I know some of these people are already on Geni, but there is no way to link to them. Now everybody I added is duplicated. I know of no way to merge them. Oh well, at least my relatives can see they descended from royalty. As long as they're on MY profile. Now to add documentation to all of these when I have to reset my password EVERY TIME I try to log in and it gets denied. Resetting password STILL will not let me log in!!! FORGET IT GENI!!! I'll stick with familysearch!

Good UX, Deep Directory and a very helpful customer support team.

Cierto, me equivoqué al teclear y la valoración era para Genei. Lamento mucho la confusión

I am on numerous genealogy web-sites, and a seasoned genealogist. I decided to upload a Gedcom on Geni as I liked the idea of one single tree where everyone adds a bit. Since then I have been contacted by members giving out to me for creating double, and even one who wrote to me in capital letters and threatened to report me. Unless they don't understand that every time a new user upload a file, there will be doubles where his tree will hook up to the main tree ? I have contacted the moderators, but got no reply. Since then I am afraid to merge any individual, and I won't do any work on that platform. So very nasty people in there.

C’est top ohm Merci Madame Caroline

As a professional heir researcher for over 50 years I found Geni.com to be a very interesting and collaborative site to gain familial information. However, quite often, the information is wrong, and incorrect information can be vexing to correct. Others will "correct" my entries without documented sources, and quite often burial dates become death dates, and it can be hard to discover correct information, esp. because access to sources that could provide documentation are blocked from view unless you purchase another website's programs. If Geni truly wanted to have a useful site, there would not be Smart Hints and such that are greyed out. Other genealogical programs exist providing such data so why use Geni anymore??? Also, allowing others to input into your tree may cause you to spend forever correcting things, so I now have some 170 trees I need to review in some other manner to insure correctness, which I cannot do in Geni without access to sources.