Great customer service
I received an email saying I had left something in my basket. I was still deciding whether to buy the 10mm V2 PAL belt because the shipping costs were quite high, so I replied mentioning that. The next day, Pam emailed me back and let me know there would be a sale soon, although I had already placed my order by then. Later, she contacted me again to make sure I had chosen the correct size. I had ordered an XS because my waist size is 31", which is the maximum size recommended for the XS. Since the Small (27"-36") would likely be a better fit, Pam kindly offered to switch my order to a Small even though it was listed as sold out, as they keep a few extra sizes available for situations like this. I really appreciated that they took the time to help me without me even asking. Great customer service and it shows they genuinely care about their customers.
By Ziya van K.
Response from Pioneer Fit | General Leathercraft Mfg.· Jun 24, 2026
Thank you very much for the kind words!




