New owners are great!
It was great to work with the new owners and I look forward to working with them in the future.
By bev
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations.Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy.This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here:• Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026.• Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped.• Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013• Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact.***Important Notice Regarding Communication and Claims***Because we have formally ceased operations and are entering bankruptcy proceedings, we are leg
geneproprotein.com (geneproprotein.com) has 64 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
64 approved reviews, newest moderated first
It was great to work with the new owners and I look forward to working with them in the future.
By bev
This stuff is so good. Will be ordering more!
By Jared P.
Super amazing experience working with the new owners. Excited to see where they take the company!
By J B.
Working with the new owners has been great. I highly recommend, as it is a good product.
By Will R.
New Management, Same Unresolved Issue We were informed that Genepro now has new management, and we were hopeful that our long-pending issue would finally be resolved in a professional and fair manner. Unfortunately, despite the change in management, our previous pending stock and reimbursement matter is still unresolved. Our company placed and paid for inventory, and to date we have neither received the remaining stock nor any reimbursement for the outstanding amount. We have contacted the new management multiple times expecting transparency and a proper resolution, but no clear timeline or final solution has been provided. A change in management should also mean a change in accountability and customer treatment. So far, our experience remains the same — delayed responses and no practical action on our pending stock or refund. We request the new management of Genepro to take responsibility for all previous commitments and immediately resolve either: delivery of our pending inventory, or full reimbursement of our outstanding payment. We are still willing to resolve this matter professionally, but continued delays are unacceptable.
By Kamal I.
Love this place. New owners turned it around and have made it fast and easy. Definitely will be buying again.
By Cole H.
New owners were great to work with placed an order a little over 10 days ago paid in full and was shipped very fast and delivered. Looking forward to ordering again
By Brandon R.
I received my order of the 45 serving size protein last week. Very pleased with the speed of delivery and the quality of the product. This will be my go to protein powder going forward!
By Sean