Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
280 reviews
Gem JewelersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gem Jewelers Co.™ is one of the leading retailers in Timeless Diamond Jewelry and Gemstones. Our specialty and claim to fame is our Diamond Tennis Necklaces.Our Unbeatable prices on GIA Certified diamonds, diamond eternity bands, and diamond tennis bracelets makes us satnd out from the rest.Based in the Jewelry District Of Los Angeles, our historic mark makes us exclusive to many others. With over 25 years of experience in the business, we aim and strive to provide outstanding quality and craftsmanship in all our jewelry designs and pieces.Our customer dedication is our main goal and our priority when creating these masterpieces. We want all our customers to feel part of our family and get exclusive and personal service to ensure all your requirements are met. Our strict quality control is set to make sure all pieces are delivered in the most exquisite and delicate manner.In our effort to help the American Job Crisis, Gem Jewelers™ jewelry is all manufactured and designed in the USA.Our sourcing for all our diamonds and gemstones are 100% ethical and in standard with the Clean Diamond Trade Act, therefore we do not source or mine illegal diamonds AKA Blood Diamonds.We thank you for visiting our website and look forward to serving you.
Gem Jewelers (gemjewelersco.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
280 approved reviews, newest moderated first
Christine exceeded all of my expectations, from her responsiveness to accommodating special asks. She made this a great experience and my wife was ecstatic with her gift! Thank you Christine and thank you Gem Jewelers!!
By Anthony U.
Worked with Joe for 7 months paying off a layaway necklace. Usually I would be hesitant buying something like this online over a long period of time but was reassured every step of the way. Extremely satisfied with the result and would do business with them again
By Drew P.
Amazing experience with Gem Jewelers! Purchased a gorgeous 9 ct natural diamond tennis bracelet which is stunning! Joe was extremely patient in answering all my questions & is very knowledgeable! They have great prices & are very trustworthy & accommodating. Highly recommend! It def won't be my only purchase!
By Shari F.
I purchased a bracelet today. So i have not received it yet but I wanted to review my experience with Jessica who helped me with the purchase via chat. So helpful she was. Patient and knowledgeable. I usually buy from James Allen but I'm late for a gift this time and Gem jewelers had a nice sale with quality stones listed. So with Jessica's help, I decided to pull the trigger. Nice to get the service I got from JESSICA especially the day after turkey day. Thanks Jess, gobble gobble
By GregL
Had such a great experience purchasing at Gem Jewelers. The tennis necklace was made of such high quality diamonds that sparkle so much! Jessica was so sweet and helped me pick out the perfect everyday piece.
By H.K
I had a lot of reservations about purchasing diamonds online. I stalked the 6.31 ct tennis necklace for months emailing the shop a few times. Hannah, who knew I really wanted it, reached out when there was a sale, gave me an offer I couldn’t refuse, and was very helpful answering my many many questions. I am really happy with my purchase.
By pjkohyahoo.com
I’ve been in the market for a new Rolex and shopped around with a few well known watch dealers. The model I was looking for was unavailable and had to be ordered. None of them came close to delivering it as fast as GEM jewelers promised. Really pleased by my overall experience with Joe. He’s responsive and answers thoroughly to any questions I had about my order. Overall great customer service! Will definitely be reaching out to them again for future purchases.
By Moshe
I have been shopping diamond necklaces for my wife for quite some time. GEM JEWELRY turned out to be the business that "earned" my attention. There is a reason that this company receives so many 5 star reviews and that was one of the reasons it caught my attention. Also, Joe at GEM has so many excellent reviews I thought I would contact him. After talking with Joe on many occasions it was evident he was an excellent listener and he gave me what is a beautiful 10.54 ct. graduated vs2 (G) natural diamond necklace that exceeded my expectations. Living in a small town, local jewelers couldn't even come close in quality or price. The selection I had to chose from at GEM was also great. Even after the sale Joe contacted me to ensure I was satisfied with everything. Shopping for jewelry on line can be risky to say the least and this company is TOP NOTCE in every respect. Shop the rest, then call Joe to receive a beautiful piece at the very best price. THANK YOU Joe and Gem Jewelry for your help and honesty. It was a great anniversary gift for my favorite babe. Dave Takvorian, a satisfied customer in Turlock, Ca.
By David T.
