Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
280 reviews
Gem JewelersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gem Jewelers Co.™ is one of the leading retailers in Timeless Diamond Jewelry and Gemstones. Our specialty and claim to fame is our Diamond Tennis Necklaces.Our Unbeatable prices on GIA Certified diamonds, diamond eternity bands, and diamond tennis bracelets makes us satnd out from the rest.Based in the Jewelry District Of Los Angeles, our historic mark makes us exclusive to many others. With over 25 years of experience in the business, we aim and strive to provide outstanding quality and craftsmanship in all our jewelry designs and pieces.Our customer dedication is our main goal and our priority when creating these masterpieces. We want all our customers to feel part of our family and get exclusive and personal service to ensure all your requirements are met. Our strict quality control is set to make sure all pieces are delivered in the most exquisite and delicate manner.In our effort to help the American Job Crisis, Gem Jewelers™ jewelry is all manufactured and designed in the USA.Our sourcing for all our diamonds and gemstones are 100% ethical and in standard with the Clean Diamond Trade Act, therefore we do not source or mine illegal diamonds AKA Blood Diamonds.We thank you for visiting our website and look forward to serving you.
Gem Jewelers (gemjewelersco.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
280 approved reviews, newest moderated first
Very happy with my natural diamond tennis necklace from Gem Jewelers Co. Initial chat on website, then FaceTime with Joe at the Miami store sealed the deal. Necklace beautifully made according to my diamond and metal request. Shipped and packaged professionally. Complimentary diamond studs didn't hurt, either! These diamonds are my new best friends!
By Sophie
I had never heard of Gem Jewelers, but some Google searches led me to their site. I was comforted by some reviews and searches, but understandably, approached a new jewelry site with a bit of caution and sent an email to their address. Immediately, I got a response and my fears were put to bed. From the first interaction Melissa was the differentiator. She was so accommodating, patient and professional. She answered questions that landed me on a beautiful tennis bracelet. She then went above and beyond helping me secure an expedited delivery, texting me updates every step of the way to ensure my gift arrived on time. The day I received the product, Joe, sent me a text making sure I was happy and satisfied. The cherry on top is I ran a secondary independent appraisal and the gemologist commented on the beauty, quality and craftsmanship of the bracelet. This team is 10/10, the bracelet stunning, and I will absolutely be shopping with Gem Jewelers again - happily!
By Mark
Absolutely stunning tennis bracelet! Joe was super helpful and very responsive throughout the entire process.
By Alexander
We met Chris by phone. He was extraordinarily knowledgeable, professional and very respectful. The GEM tennis necklace came and exceeded our expectations for color and clarity. My wife was delighted. We value the relationship we established here and expect to do more business in the future.
By Thomas D.
Melissa and staff were great. I love my second diamond bangle!
By C M.
I ordered a 17-inch beautiful non flip, four-prong, natural diamond necklace for my daughter. I needed to exchange it for a 16-inch. The entire process (my original order, return, exchange, and replacement) was seamless and wonderful. I worked very closely with Melissa - she was extremely attentive, knowledgeable, experienced, responsive, and genuinely helpful through every stage of my purchase and exchange experience. Even when the new 16-inch diamond necklace was delivered with a slightly loose clasp, she explained how to easily fix it. She also re-assured me that Gem Jewelers' fine jewelry pieces are all brand new and made to order. This was my first experience shopping and ordering jewelry online. Because of Melissa, I will definitely repeat my business and look to Gem Jewelers Co. again for stunning, original, fine jewelry pieces!
By MLT
Great experience with Gem Jewelers! After losing a very precious diamond tennis bracelet, I went online to purchase another. Found Gem Jewelers and ordered what I thought would be a similar bracelet to the one I had lost. Received the original order, but then decided to upgrade to the next sized carat weight and returned that bracelet. In the meantime, I found the original vintage one that I had lost. Contacted Gem and, at my request, they changed my order from yellow to white gold. Long story short, I now have the 2 carat white gold crown prong bracelet from Gem and I love it so much I'm tempted to buy another one. Thanks to Melissa, Mark and the rest of the Gem team for working with me and I hope to be placing another order soon!
By drizz
I shopped EVERYWHERE before buying my tennis bracelet and I mean everywhere lol. I wanted something really special with around 1ct EACH diamond and GIA certified stones so this was obviously not something I was going to just order from the first website I found. I talked to a bunch of jewelers compared diamonds prices and videos and somehow I kept coming back to Gem Jewelers Co. Joe was super patient with me even though I probably drove him crazy with all my questions 😂 He helped me pick out every detail and made me feel really comfortable with such a big purchase online. When the bracelet came I couldnt believe it the diamonds are HUGE and the sparkle is just insane. Every stone looks beautiful next to each other and you can really see the quality. Ive seen plenty of tennis bracelets in person and this is on another level. So glad I shopped around because now I know I made the right choice. Absolutely love it!!
By Yehuda L.
