Gem JewelersReviews of gemjewelersco.com

I just got the 4 prong tennis necklace from here, I absolutely love it. Tks to Joe and Jessica for your help, wishing your business have more and more customers in the future.

Honestly the best thing I can say about this whole experience is the customer service and quality. I went in not really knowing what I was doing, I just knew I wanted to surprise my wife with a tennis necklace and I was a little nervous about getting it right (and keeping it a secret!). Melissa and Jessica completely took the pressure off. They were patient with all my questions, walked me through the options without ever making me feel rushed or pushed toward the most expensive thing, and genuinely seemed to care about helping me find the right piece rather than just making a sale. The two of them basically helped me pick out the perfect necklace, and they were great about keeping the whole thing a surprise on my end too. When the necklace finally arrived it was even more gorgeous in person than I expected. The diamonds catch the light constantly even under regular indoor lighting it has this nonstop sparkle and shine that photos honestly don't do justice. My wife absolutely loved it, her reaction was exactly what I was hoping for. The craftsmanship really stood out, you can tell it's well made the second you hold it. It has weight to it without feeling bulky, and it stays put on her neck, it doesn't flip around at all. It just feels and looks like a quality piece. I read tons of reviews about Gem Jewelers and can say and attest these guys are the Pros! I'll be honest, the reason I waited a while to leave this review is that I wanted to take it to our own jeweler first, just to be sure everything was as good as it seemed. I'm glad I did, because he looked it over and told us everything checked out beautifully, and that we actually got a great deal on it ( He was mad we didn't purchase from him lol). That gave me total peace of mind and made me even happier. Thank you to Melissa and Jessica for making it so easy and stress free. We'll definitely be back, and I won't hesitate to recommend you to friends and family.

Update: I’m updating this review because Gem Jewelers ultimately agreed to issue me an 85% refund after approximately eight months, following mediation through the Miami-Dade Consumer Protection Division. I appreciate that they ultimately resolved the matter. The two most important things I want prospective buyers to know are: • THE COMPANY’S EXCHANGE POLICY: EXCHANGED ITEMS ARE NOT ELIGIBLE FOR A REFUND. • The company’s return policy: “Items must be returned in their original condition. Defective or broken items will not be accepted for return.” My experience began when I purchased a 5.5-carat diamond tennis necklace. I was unhappy with it because it flipped while being worn, so I exchanged it for a Riviera diamond necklace. Unfortunately, the clasp on the replacement Riviera necklace broke when I tried it on. I immediately requested to return it for a refund, but my request was denied because it was an exchange and damaged. They did offer to repair or replace the necklace. The diamonds themselves appeared well cut, bright, and sparkly, and the staff was consistently courteous in their communications. I’m updating my review to reflect the final outcome while also helping future customers understand the company’s return and exchange policies before making a purchase. Original Review: I would not recommend purchasing from Gem Jewelers Co. I purchased a Riviera diamond necklace. The clasp broke the first time I tried it on. I immediately contacted the company and requested an RMA to return the necklace for a refund, but my request was denied. The company offered to repair the necklace, which I declined given that a brand-new item had already failed before any actual use. I also observed discoloration on portions of the necklace represented as 14k gold. In response to a complaint I filed with the Pennsylvania Attorney General, the company stated that the transaction was an exchange and therefore not eligible for a refund. However, at the time of the exchange, I was not informed that I would be forfeiting my right to return the item for a refund. The only reference to this limitation appeared in an electronic replacement invoice I was asked to sign, and it was not presented in a way that clearly highlighted such a significant change in return rights. I disputed the charges with my credit card issuer. The chargebacks were declined by the merchant’s bank on the basis that the merchandise was reported as not returned or still in my possession, and the charges were ultimately upheld. I was informed by my bank that it cannot compel a merchant to issue a refund once the merchant’s bank rejects a dispute. Based on my experience, I was disappointed by both the product quality and the company’s handling of the matter. The return and exchange terms were not clearly disclosed in a way that allowed for informed consent at the time of purchase and were applied in a way that was not transparent in practice. I hope this review helps other buyers understand the company’s practices and the limitations of credit card dispute protections when a merchant contests a charge.

I am really happy with my purchase of a tennis necklace from Gem Jewelers Co. I appreciate Jessica’s assistance and care to make sure I received my necklace before traveling out of town, so I could wear it and enjoy it! The communication was excellent and the shipping time was outstanding! Thank you, Alexandra Regan

I worked with Melissa to get an original order enlarged while keeping the existing gem sizes the same. She was super helpful in getting the requirements, return, additional cost, additions and shipment to us at the right time. We had left town and she made sure it would arrive when we had returned home. She is a priceless asset to the Gem Jewelers staff!

I hate to say it, but I really put Melissa through the wringer with my delivery time crunch. She remained patient, informative, and friendly throughout the entire process. My tennis bracelet is exactly as described, was carefully packaged, and came with certification and even a gift. I will definitely be shopping with Gem Jewlers Co. again.

I had the best shopping experience at Gem Jewelers! Melissa kept in touch during the production time needed for the diamond tennis necklace and bracelet I ordered. Both the 8 ct. tennis necklace as well as the 4 ct. tennis bracelet are absolutely stunning and beautiful! I am impressed about the diamond quality, the craftmanship and pricing as well as Gem Jewelers outstanding customer service. Melissa went out of her way to make sure my needs were met and the order was delivered on time before my trip. I will be back for more ...

I have had a wonderful experience with Gem Jewelers. Jessica helped me with a sapphire and diamond platinum eternity band that fits perfectly and looks amazing. The jeweler was so kind to reach out and confirm my size and style before making. Very good value for the money. Will be using them again for future jewelry!