Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
280 reviews
Gem JewelersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gem Jewelers Co.™ is one of the leading retailers in Timeless Diamond Jewelry and Gemstones. Our specialty and claim to fame is our Diamond Tennis Necklaces.Our Unbeatable prices on GIA Certified diamonds, diamond eternity bands, and diamond tennis bracelets makes us satnd out from the rest.Based in the Jewelry District Of Los Angeles, our historic mark makes us exclusive to many others. With over 25 years of experience in the business, we aim and strive to provide outstanding quality and craftsmanship in all our jewelry designs and pieces.Our customer dedication is our main goal and our priority when creating these masterpieces. We want all our customers to feel part of our family and get exclusive and personal service to ensure all your requirements are met. Our strict quality control is set to make sure all pieces are delivered in the most exquisite and delicate manner.In our effort to help the American Job Crisis, Gem Jewelers™ jewelry is all manufactured and designed in the USA.Our sourcing for all our diamonds and gemstones are 100% ethical and in standard with the Clean Diamond Trade Act, therefore we do not source or mine illegal diamonds AKA Blood Diamonds.We thank you for visiting our website and look forward to serving you.
Gem Jewelers (gemjewelersco.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
280 approved reviews, newest moderated first
Great customer service and amazing tennis necklace quality I definitely recommend them and Jessica was amazing to deal with I appreciate how nice she was and sending me pictures and information amazing experience
By 유지훈
Consummate customer service and satisfaction aptly describes the site. My recent interactions with Joe in sales replicated the personal and positive experience of dealing with a reputable local jewelry store. Also the quality, beauty and brilliance of the eternity band place it in a class of its own.
By Satisfied C.
Second Time Buying here First we bought a Diamond Eternity Band and we just received our diamond tennis bracelet and I have no words on how much I appreciate Jacob for all the help and service he provided while I was choosing I probably drove him crazy with all my questions but he was so patient and sent me pictures every time with all the details And when I opened the box this time i was so so happy My husband also said Jacob gave him a real good deal so we are both happy We will be back for more soon!
By Shlomo Z.
Very pleased to say that I just got my tennis necklace appraised from a local jeweler and Gem Jewelers Co did not disappoint I was worried at first as the deal for the 9ct Tennis Necklace was too good to be true and here I am in love with it The size is perfect for me as it sits right above my beautiful pendant iv had for years. We will definitely be back for more jewelry soon
By Rachel
I purchased the Gianna - Princess Cut Diamond Tennis Bracelet - 5CT / 14K / Yellow Gold. I am extremely disappointed in the quality. The yellow gold is a dingy color and looks like it was only plated and the gold plating is wearing off. It looks like a bought a cheap sterling silver bracelet. I was told by their customer service department it is too late to return. It is almost as if the exchange time was coordinated with the life of the gold plating. For $5,800 I expected a beautiful yellow gold bracelet. I should be ecstatic and love my bracelet but I do not. I don't wear it because it looks cheap and dull. It looks nothing like the beautiful bracelet in the picture. I will never buy jewelry online again.
By sammpringmsn.com
Response from Gem Jewelers· Apr 9, 2023
Hi, We do not have any record of you ever reaching out to us. We also do not sell plated Jewelry all our Jewelry is Solid Gold or Platinum and Appraised. If you have any other concerns feel free to contact our customer service at [email protected] Thanks Amanda
So in love with My Diamond Engagement Ring we got here. Gem Jewelers Co is amazing and went above and beyond with the service, quality and price. I will be recommending all my friends to shop for Diamonds and Diamond tennis necklaces here and Diamond rings They are amazing and really impressive how quickly they got it to me Thanks thanks
By Maor Simon P.
Thank you Jessica and Jacob for helping me pick out our gorgeous Diamond Tennis Bracelet here for the best price
By Jacob
My 11 carat Diamond tennis necklace arrived today and I am in LOVE! Great quality and it sparkles like crazy! I had been looking for a Diamond tennis necklace for a while and was unsure about what carat size would be best for my needs. I stumbled across Gem Jewelers online and even though their reviews were great, I was hesitant about purchasing an investment piece online. Joe completely put me at ease. He is knowledgeable and patient and sent me numerous pictures and videos of the actual necklace I would be purchasing. Joe is amazing! I highly recommend Joe and Gem Jewelers to anyone and everyone! Great quality, phenomenal service and reasonable pricing…actually great pricing. Thank you again Joe and Gem Jewelers…I am already thinking about my next purchase!
By A S.
