Gem JewelersReviews of gemjewelersco.com

Excellent experience! Great quality, great value and great service. I did a lot of research to find a good deal, but was initially worried about the legitimacy, quality and support should anything be less than perfect. Now I realize I needn’t have worried at all! Fantastic bracelet and necklace, outstanding service and sensational value. Don’t think, don’t worry and don’t hesitate. Shop with full confidence that you’re going to be thrilled!!

I stumbled on Gem via Instagram and am so happy I did. I have been eyeing a flexible Diamond bangle for some time and inquired about sizing via DM. Response and communication was quick and easy and we settled on a size. They made a customized order for me for my requested size. The turnaround for my custom order was about a month, and item arrived in perfect condition with additional goodies. I was grateful they shipped the bracelet first so I could wear it immediately. The appraisal letter came a handful of days later appraised for over 2x the price I paid. Thank you Gem! I will be back for more pieces!

Friend referred me to them for a custom ring for my wife. Great experience. Turned out gorgeous.

Joe, and the team, were so responsive from sending numerous pictures, answering questions and arranging special shipping for me! The whole buying experience was so easy and when the necklace arrived I was beyond thrilled, absolutely beautiful. Will treasure for a lifetime! Thank you Gem Jewelers Co.!

The online chat feature is very helpful when asking about information on a specific item and the customer service representative who responds is prompt and helpful. Also when you are ready to order Joe is also available to help if you are undecided on the carat weight of an item. I knew which item I wanted but could not decide on a dainty lower carat flex bracelet or the 2 ct. So a picture was sent to my phone for comparison of both items. THAT a was really helpful and I appreciate the immediate response and assistance! There is also a verification process in place to ensure not only your safety but also for their business. While I did not understand this process (I did not receive the email as the email I provided was off by one letter) I was reached out by their support team, but it was Joe who went the extra mile to call me back with the actual phone number. Thank you Joe! I did talk to the verification person at GJ and there I found out my email was off by one letter. All good though and everything went smoothly. BTW, I shipped my item FedEx (not home address) which offers more safety/protection for me and I can pick up at my convenience in 5 days. So do that if you are concern about delivery. GJ will do this for their customers so ask and know which location will accept and hold your package for you.

Went into Gems today, was served by a lady named Sheila, friendly, caring made us feel so welcome shall definitely purchase bother items in the future. Highly recommend.

I recently received my tennis necklace from Gem Jewelers and it’s beautiful! Joe was very helpful and gave me a great deal! I’m so happy with my purchase and will be buying more from them in the future!

Such a pleasant experience and guidance from beginning to end with my recent purchase. The tennis necklace arrived as described. You can't beat great customer service and product. Thoroughly enjoyed my shopping experience with Joe and the Gem Jewelers team. Definitely recommend working with them if you're in the market for extra sparkles.