Excellent equipment and service !
Excellent equipment and service !
By Nick - Universal G.
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Nick, Thank you for your positive review of the GemLightbox and our customer support!
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals.Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale.GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow.GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
GemIQ - Headquarters (gemiq.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
295 approved reviews, newest moderated first
Excellent equipment and service !
By Nick - Universal G.
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Nick, Thank you for your positive review of the GemLightbox and our customer support!
Hello Jay and everyone from Picup Media, I want to follow up on all the incredible help you did for me and my company! Just a little background.. I had taken advantage of our quarantine time to take a few pictures with my new Gem Lightbox! I took some amazing photos and so excited to upload them to my website and social media! All of a sudden my phone decides to update in the middle of the night and in the morning the app stopped working!! I tried so many techniques to try to get it opened up and I had no idea what to do... I couldn't uninstall and reinstall the app. That would mean I would loose all the photos I dedicated so much time working on... over 500 photos! Picup media team came in a saved the day. They helped me back up the photos before have to reinstall the app and it worked! They saved me and anytime I needed help and advise they have been there and I couldn't thank them enough. SO ONCE MORE, thanks for the great product and endless support!
By Nicole
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Nicole, Thank you for your review and for sharing your wonderful experience in using GemLightbox and with our support! We will always be happy and aim to keep providing you quality customer care.
A truly wonderful and utterly simple piece of equipment for taking beautiful pictures or videos of your jewellery. The team is always there to support you too!
By Nick - Universal G.
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Nick, Thank you for leaving a review and we are extremely happy you enjoy using GemLightbox!
Thank you so much for great service - good discount and fast delivery. GemLightbox is very unique machine and easy to operate. Safe you a lot of time and money
By Anton R.
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Anton, Thanks for taking the time to leave us a review. We are so glad to hear about your great experience using your GemLightbox!
Have worked with Marius on our GemLightbox and am super happy with the product and the value it provides to us! Would recommend this to anyone who works professionally with jewelry.
By Nick A.
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Nick, Thank you for your review and for using the GemLightbox. We'll definitely pass on your kind words to Marius. We highly appreciate your recommendation and continuous support!
Good Photo Box
By Darwin
Response from GemIQ - Headquarters· Jun 24, 2020
Hi Darwin, We appreciate your time in leaving a review! We hope you enjoy using GemLightbox.
Had an issue! Contacted Picup Media, solution in return email. Thank you for your great service.
By Elizabeth
Response from GemIQ - Headquarters· Jun 30, 2020
Hi Elizabeth, Thank you for leaving us a review. We glad to hear that you were assisted promptly and we are always happy to assist you!
Awesome product and fantastic customer service.
By Tim M.
Response from GemIQ - Headquarters· Jun 30, 2020
Hi Tim, Thank you for your review! We hope you enjoy using the GemLightbox and we are always happy to help you where we can.