You are awesome.
You are awesome.
By Sachin
Response from GemIQ - Headquarters· Nov 20, 2024
Thank you for your kind words, Sachin!😊🌟
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
295 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals.Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale.GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow.GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
GemIQ - Headquarters (gemiq.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
295 approved reviews, newest moderated first
You are awesome.
By Sachin
Response from GemIQ - Headquarters· Nov 20, 2024
Thank you for your kind words, Sachin!😊🌟
I purchased a gemlightbox pro a few weeks ago. It is amazing. I had fourteen bracelets to list and market. The photos and software are amazing. I was able to fairly quickly take the set of 14 photos (aerial plus 4 photos) and then populate them into a catalogue. I am so happy that I have Gemlightbox pro!! Kay G., Kay G Designs
By Kay G.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Kay, thank you for sharing your experience! We’re thrilled to hear how much the GemLightbox Pro has streamlined your workflow and helped with your marketing. It’s wonderful to know it’s making a difference for you. Happy photographing! 📸✨
The caller Jocelyn had a pleasant demeanor. Was polite. Had a smile. No question posed to her was an irratation. she had good control of the meeting. Was always re assuring. Most of all, she was GENUINE.
By Candice P.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Candice, Thank you for your thoughtful feedback! We're delighted to hear about your positive experience with Jocelyn. Her genuine and reassuring approach truly stands out! 😊
Great customer service, Machine does as advertised, Good quality pictures, ease of use, and variety of instruments to help with picture taking
By Varant I.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi Varant, thank you for your great review! We’re so glad to hear you’re happy with the customer service and the quality of the pictures. We really appreciate your feedback!
Problem solving skills is unbeatable . Sufficient knowledge on filter, brightness and tone. Outstanding technique on teaching the user to place all those physical devices and even jewelry piece.
By Blindness
Response from GemIQ - Headquarters· Nov 20, 2024
Thank you for the great feedback! We're so glad the guidance on photography settings made a difference. We appreciate your support!
We have been using the gem light box and gemlight box pro for a number you years now so simple to use no SLR camera no focusing we love it
By James T.
Response from GemIQ - Headquarters· Nov 20, 2024
Hi James, thank you for your continued support! We’re so glad to hear you’ve been enjoying the GemLightbox and GemLightbox Pro. It’s great to know that it’s made jewelry photography so simple for you!
Very responsive CS.
By Lee M.
Response from GemIQ - Headquarters· May 25, 2023
Thank you very much!
Very helpful and easy to learn after communicate with technical support
By Terence K.
Response from GemIQ - Headquarters· May 25, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our technical support helpful and that your experience with us was both beneficial and easy to learn from.