Very Helpful
Noting that the Trackers were going to Australia they arrived in good time. When I had issues activating my Trackers the Support Team were very helpful & promptly rectified the issue.
By Gary B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
62 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2012, LUGLOC has been developing innovative tracking solutions that help people and businesses stay connected to the things that matter most.Through our GEGO brand, we provide smart tracking technology for a wide range of applications, including travel, personal belongings, pets, and other valuable assets. Our solutions combine GPS, cellular connectivity, Wi-Fi, and Bluetooth technology to provide reliable real-time location tracking, alerts, and location sharing.GEGO PRO is one of our advanced tracking devices, designed to provide comprehensive visibility and peace of mind wherever your belongings travel.With more than a decade of experience in tracking technology, LUGLOC continues to develop reliable, easy-to-use solutions that help people track, protect, and stay connected to what matters most.
LUGLOC INC (gego.io) has 62 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
62 approved reviews, newest moderated first
Noting that the Trackers were going to Australia they arrived in good time. When I had issues activating my Trackers the Support Team were very helpful & promptly rectified the issue.
By Gary B.
Delivered in time. Activation issues solved very quickly. Thx. Works fine now
By Ivan S.
Response from LUGLOC INC· Apr 15, 2026
Thanks for the review! We’re glad we could resolve the activation quickly for you. Enjoy the peace of mind on your travels!
Always good to get support from this team and can count on them quickly. Thank you.
By Michael O.
Response from LUGLOC INC· Apr 14, 2026
Hi Michael, Thank you for the 5 stars! We're always here to help and happy to hear our team took good care of you.
Very patient and helpful service when I was activating my new GEGOs. Got fast feedback responses also to my questions.
By D. M.
Response from LUGLOC INC· Apr 6, 2026
Thank you so much! We’re thrilled our team could help you get your new GEGOs up and running quickly. Happy tracking and safe travels!
The company responded to an inquiry. I had very quickly, answered my questions, replaced a unit for me free of charge and helped me get it up and running. Superb service.
By Theresa
Response from LUGLOC INC· Mar 24, 2026
Thank you so much for the kind words! We’re thrilled we could get you back up and running quickly. Providing 'superb service' is exactly what our team strives for every day. Happy travels!
Offer on new items.
By Patricia
Response from LUGLOC INC· Mar 13, 2026
Thanks Patricia for your review!
I've been using Gego trackers for almost 5 years and I now own 4 devices after recently buying 2 new pro models. They have never let me down, keeping track of my luggage on trips all over the world. In addition, Gego customer service has always been very good and prompt answering my questions and resolving a minor issue concerning a one-time problem with a standby mode -> reactivation.
By Jon in D.
Response from LUGLOC INC· Feb 27, 2026
Thank you for your incredible 5-year loyalty! 🌟 We’re thrilled that your GEGO devices, including the new PRO models, have kept your luggage safe worldwide. We are honored to be your trusted travel companion. Happy tracking!
I got a quick response. The agent was helpful and solved my issue promptly.
By Robin S.
Response from LUGLOC INC· Feb 19, 2026
We’re glad our team could provide the fast, helpful support you need. Thank you for the 5-star your review!