geekcareonline.comReviews of geekcareonline.com

This is a know scamming organisation. They buy large ad campaigns on Google to target people looking for Geek Squad and then funnel them into an online scamming system. They are known on Youtube (search for "Scammers PANIC After I Tell Them Their REAL Names") and net about 500'000 dollars a year in a 8 man operation.

Called to make an appointment with Geek Squad and was never corrected. Was told by James Agent ID A2674 that he had to log into my computer to make the appointment. Like an idiot I let him and in the process my screen started going black in and out. When I questioned James about WHY he was bringing my Amazon website up he hung up on me. So I had to lock all of my online accounts to keep AGENT JAMES ID A2674 from stealing my information!! SCAMMED!

It’s wild how comfortable these trash people are stealing money from elderly people who’ve worked their whole lives to get what they have. I’d be so embarrassed but I guess when you don’t have any morals or talent, this is what happens. They are not geek squad, they are scammers. Stop giving them your money! Just watch MidnightSB’s video on them on YouTube.

Service requested March 11. It's now April 24 with no issue resolution for canceling a contract. Dealing with these guys for 10 days thinking I was talking to Geek SQUAD. They never corrected me even when I mentioned my contract (which was ready for renewal). They sold me a 3 yr contract (better deal for 3 yrs). When I found out they were not Geek SQUAD & demanded contract cancellation I got masses of runarounds. 1st I could not cancel. 2nd a check was mailed. 3rd, Check returned to them wrong address (their error). 4th, check resent. Bottom line check never came. For 1 month they tell me they are working on it and now won't respond. Technician labored 8+ hours 3/13 trying to connect new printer to WiFi. I was sent a USB cable (took 4 days) that I didn't need. Day after I supposedly was connected to WiFi, printer gave message no WiFi connection. By then I realized this was not Geek Squad. I renewed my Geek Squad contract. They responded within an hour to call for service. They deleted everything Geek Care did and told me never to have contact with that company again. I am out 1288.00 with no solution in site. They even refused to respond to a State of Wisconsin consumer section lawyer about this. They installed stuff on my computer that my computer already had. Totally inept! ADDENDUM....5/8, Have not received promised refund. They will not contact the attorney from the consumer protection section of Wi Dept of Ag, Trade, Consumer Protection. A complaint submitted also to Better Business Bureau, Texas office. UPDATE 5/21. I just heard from the attorney for a state agency working on my complaint. It's unbelievable but Geek Care has never bothered to respond to 2 inquiries from the attorney. I am screwed out of my $$ and only hope a complaint with the Dallas branch of the Better Business Bureau will at least confirm their reference that Geek Care is not a certified company by the BBB. Wish I had the opportunity to have research that before getting involved iwth them.

Beware it is a scam website and theres a detailed video on youtube about how they scam people. Search for ‘scammers panic after i tell them their real names’ on youtube.

they are one click away from getting you back up and running great service will recommend to anyone needing service

Advisor very helpful in loading photos on PC

Known and unknown issues resolved. Robin was most helpful and a pleasure to work with. I would recommend the service to anyone seeking technical support for their computers. I discovered some helpful pointers about safe computing thanks to Robin.