Geartrade.comReviews of geartrade.com

I've made a few purchases from geartrade.com now and have interacted with their customer service along the way. On a site bug fix, a return and a wrong shipment. They seem to be really great folks. I think they are busy, and there's been delays in replies, but I think that's because they have a quality thing going that is getting a lot of business. But they're honest and willing to help, can't ask for more than that.

Excellent customer service

I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

This review has been edited because Gear Trade was very helpful and responsive. The rest of this review is about "past season" Backcountry products: I bought Backcountry brand pants that are basically two backsides sewn together. Like a front butt side and a back butt side. I honestly thought these were knockoffs and brought it to their attention. They aren't. These were considered "past season," but I honestly think these were factory store quality /rejected by quality control pants. I own two pairs of the same past season Backcountry pants that I bought years ago. They don't have two butt sides. (And I have a pretty big butt and flat stomach--I always know immediately when I've put my pants on backwards). I find this situation misleading, as these were supposedly only discounted because they're past season. As much as I love their pants, I probably won't buy anything past season from Backcountry again.

I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

I recently bought some new climbing shoes with Geartrade. I had never heard of them before, so I was kind of hesitant going into the buy. But when they came, the pair was in awesome condition and was the perfect fit for me! I got them at a fair price, as well!

Rec'd a tracking number for my purchase that showed delivery TO ANOTHER STATE..... DELIVERED MORE THAN 3 Weeks before my purchase date. I tried contacting GearTrade three separate times with no response. I finally filed a claimed with PayPal, THEN I hear from them. They said the tracking number was a "recycled" number, to be patient and it would take from 24-48 hrs. to update (which it never did). Well, my item did arrived, and that was the correct tracking number (weird). I the pants I ordered were in excellent condition. My complaint is that it took so long for them to respond to my emails. We're talking days, not hours. Very poor way to run a business. Very Unprofessional. Sadly, I will not be a repeat customer.

Hit or miss. No measurements are included so you have to dig and search for manufacturer’s sizing charts and they’re not always accurate. I received an item that was listed incorrectly. We worked something out. A large women’s cycling Jersey was maybe a large juvenile. It wasn’t even a woman’s small. That said I’ve gotten great deals on items that still have their tags. I don’t recommend buying clothes from unfamiliar brands or relying on manufacturer’s size charts. Sizing is all over the place, they would have me buying clothes again if they simply listed or showed a photo with a tape measurer going across the chest, waist, and inseam. I’m glad they exist, I hope they figure out sizing. I have three shirts now that don’t fit. I might try to sell them as a seller.