GE AppliancesReviews of geappliances.com

Terrible website for customer service I have ever experienced. I also have spent 30 mins. on hold waiting for an agent to only be sent to another agent on hold for another agent. I will never buy another GE appliance.

Bought a GE washer dryer combo GUD27ESSM1 in April 2026, right out of the box strong gear oil smell that would not go away after numerous cleaning cycles and also out of balance issues Bodwell came out 2 times and nothing was done of course they smell nothing! Month in you could see the bolt that holds the agitator on is already corroded I filed a complaint with the state of Wisconsin that got GE to contact me I spoke with the rep and described what the problem was and a picture of the bolt, she sent everything to GE engineering department and they claimed it was the transmission so they sent the new transmission my my home and bodwell came out yesterday June 10 2026 to change the transmission 2 guys showed up. They tore apart the washer and proceeded to take off the agitator which wouldn't come off after 30 minutes of pounding on it with a hammer! So then the guy says they will have to order a new agitator which is over a week out! Because when they come back out they will have to bust or break the agitator off inside the washer drum! Nothing like going through all of this when you buy a new washer! If I remember correctly usually when you buy a new appliance a person is supposed to be Happy not pissed off!! If bodwell maybe would of tried taking the agitator off first before taking everything apart I would at least have a washer yet! So now I have to go to the Laundromat and spend time and money to wash my clothes! And I just got off the phone with GE And they don't give a crap! That's not what I would call good customer service! The GE rep from the executive team didn't care at all! So do yourself a favor and really think it through before purchasing anything from GE and don't rely on reviews! I am assuming a lot of the reviews I read are paid promotions! They are not honest reviews anyone is going to say a piece of junk is great if they are getting paid! They should have just swapped out the unit! GE acts like nobody has a job and you can just leave work whenever to come home and wait for bodwell to come! It's like TRUMP is running GE!!! From all the bad reviews iam reading it looks to me that GE likes to GRIFT off of people! Unbelievable! I've had better customer service from companies in china!!

The absolute worst customer service. Purchased a dishwasher from them nearly a month ago, still hasn't been installed. Oh they took my money immediately, don't you worry...but actually getting me a functioning dishwasher...not so much.

326 days after installation, my brand new, in-box from Best Buy, Clothes Washer, GTW485ASWOWB quit working. Disgusted beyond belief!

The lousy customer service is my complaint, because sometimes appliances die when under warranty and if the company handles it, then it's all good. GE didn't handle it. I purchased an over-the-range microwave with a one year warranty and six months later it began sparking, making a loud explosive noise when starting, and scorched the ceiling. OK, things happen, I opened a warranty claim. I knew they were going to come back and say there was no authorized service technician in my area but I jumped through their hoops and waited a week for them to figure that out for themselves. It's a common problem in Hawaii. Usually a company will refund the original purchase price or ship you a replacement. Well not GE. They simply stopped responding. I've followed up multiple times, they're just ghosting me. So I bought a replacement - a Whirlpool. No more GE for me, with their failure to honor warranty and bad manners to not even respond.

I would give a , but the system would not allow. This company does not honor the warranty; they delay you all the time. They gave us a non-functioning refrigerator, and when started the repair tickets There latest excuse for non honoring the warranty is that the home that we bought, all closing documents we provided are being rejected. Also, the refrigerator is leaking a lot every time you open any door of the fridge, but they don't even care if the floors of your brand new home are getting damaged, or that the food inside the fridge goes bad in a day. They are playing this game for more than 2 months. They sent so far 6 technicians, all came and did a new assessment, found a different reason for malfunctioning, even though they connected the same software, the same laptop to the fridge, and then they left stating that someone else will come next time (usually 2-3 weeks later) to repair it. Next time a new technician would come and would tell me with a very annoyed voice "I cannot fix something without assessing it", and they end up doing a 6th or 7th assessment, different diagnostic left then for the new tech to repair, and the new tech repeats the "his own assessment before doing anything". I believe that they are doing this on purpose to make the customer give up and drop the warranty claims.

Horrible shipping standards. This is the first time I used their order on line service, and not ever again as long as I control it. I ordered a water filter because I needed one, not because I wanted one. Supposedly you receive it in 5 to seven business days. Well here it is 9 business days and I gave yet to receive it. Tracking shows it left their facility went to Mississippi and right back to their facility for no apparent reason. I think someone needs to reevaluate who they use for shipping and/or process. But don’t worry, I’ll use my local hardware store to get another. DO NOT ORDER FROM GE APPLIANCES PARTS!!!

My GE gas ranged never worked properly. The heating was inconsistent. It burns one side of what's cooking and leaves the other side undercooked. I live in a rural area, so GE sent me a "local" technician who had, admittedly, never seen this setup of a modern oven. So when he wrote the report to GE, he said it was user error. Apparently, GE HAS to use this report to deny the claim. There are no other technicians in my area, so in order to get a 2nd opinion, I would have to hire someone myself. GE will cover $250 only of the 2nd technician, which doesn't even cover the site visit. Even though I sent a video to them of a pizza burning in less time than the instructions say to cook it, they would only take the opinion of an unqualified technician. It's pathetic customer service and I will never buy another GE appliance.