GEReviews of ge.com

If I could give them 0 stars I would. I’ve been going rounds with them since feb over a dryer part they couldn’t get after 5 1/2 months they decided to replace my dryer and now the stack kit is not compatible. So I have the dryer they left me in my sun room taking up space. And no where to dry clothes. I’m genuinely disgusted with their customer service and how I’ve been treated.

7 years ago we bought a GE stackable washer dryer, Model: GUAN275ED1WW Seial #: SAO11O65C . Total garbage. The repair man says don't waste your money repairing it. Stay away from GE products. Imagine paying 1500$ and 7 years later they have to be replaced. On top of it we only used it once a week maybe twice. Bought at Home Depot. Total junk and garbage...

I ordered a stackable washer and dryer it was delivered to me 3 times damaged. I received the last one 05/08/2021 and less than 3 weeks later after only washing 6 loads the washer no longer works. It stopped in the middle of a spin and I had to dry those clothes for 1 1/2 hours before they would dry. I was so embarrassed because I have out of town guest that was washing their clothes. I will never refer or buy another GE unit, this was my first and last time. I wouldn't have given a start but you had to give at least 1 star to submit. It's not easy getting through to their customer service either. They want you to go on line to schedule a repair. I am pissed... Below it ask for pictures (I'm at work) and proof of purchase (I'm not putting my receipt. I am Michelle Young (Largo, FL) my sister bought it for me and paid $1,663.98 for an apartment size stackable washer and dryer. OVER PRICED and broke in less than 3 weeks. Once I did reach customer service they said a 3rd party would have to reach out to me in 24 hours. So I've had a broker washer for 4 days now.

Purchased a GE Fridge from Home Depot which came without an Ice Maker was informed to call GE Appliances which I did then got told the ice maker should have been claimed at delivery, got transferred to delivery whom later transferred me to the appliance center. Were going to transfer me for a 4 time...GE has no customer service, horrible after market support. Will never buy another GE product in my life as this is the way they treat their customers

my ge washer broke down after only 2 1/2 months. I have been dealing with GE over warranty for two months. I have been lied to so many times. they promise me my money back plus 75 dollars for my hazzle still nothing. You have to wait on hold for 2 plus hours every time you call. I have always bought GE but will no longer. I had to go buy another washer of course got a maytag this time. I can't believe that a company like this would do their customers this way. Don't buy GE.

GE, through its sales agent Wayfair, aids and abets in deceiving customers about appliance deliveries. In March, 2021, I placed an order for an oven. At the time Wayfairs' sales agent told me that 1000 of these ovens were IN STOCK and that mine would be delivered within weeks. THE DAY AFTER ORDERING I received an email from Wayfair that the oven was on back order. Every few weeks I was told it was on back order for the following month. Each month the backorder was extended a month. With no prior notification, I received word the oven would be delivered in two days. The morning following that notification, I received an email saying the oven would not be delivered as scheduled and there was no rescheduling date. The morning after that at 9 am I received a call from the trucking company (sent by General Electric) that the oven would arrive in 15 minutes! I had ordered the oven with extra warranty, installation, taking away the old oven, etc. The trucking company 1) wasn't sure if Wayfair had sent the oven or where it was from as they also deliver for Home Depot; 2) said they did NOT install ovens, take away old ovens etc. I told them to park the truck while I called Wayfair. I called and was told it WAS an oven sent by Wayfair and that the agent would call the truckers and tell them they must install it and take away the old oven, as contracted. During the call, the truckers appeared at my door. They had been told to do what was contracted. They began by unloading the oven from the truck and unpacking it outside. The carton and the oven had a dent the size of a large water melon, right where it was supposed to connect to the electrical outlet. The truckers advised me not to accept it. I refused the oven. Then I called Wayfair. Wayfair said a replacement could not be delivered for THREE MONTHS. I called GE. GE said a replacement could not be delivered for FOUR MONTHS. Naturally, I cancelled the order. Wayfair lied at time of sale about the oven being in stock or Wayfair alone lied to me. GE uses a trucking service that delivers the product with a water melon size dent in its carton and in the product and their truckers don't know which company ordered it, whether to install it and provide written contracted service to the customer. In short Wayfair, GE, and GE's customer delivery people couldn't care less about getting the product to you AT ALL, let alone in working order and in a timely manner.

We purchased a GE Cafe Refrigerator with the Kurig feature on the door in February 2021. From day 1 the hot water button didn't work. We called for service and they sent a tech out 2-3 weeks later. He determined that the whole panel needed to be replaced and he would have to order the parts and come back in 2 weeks. He even confirmed the follow up appointment with us. They were a no show on the scheduled date. When I finally got through to customer service, they were less than apologetic. They then told me that the parts hadn't even been ordered yet! The parts finally came in and another tech came out to do the installation. The tech scratched our brand new stainless steel refrigerator while installing the new parts! I called customer relations to let them know. They had me email pictures to them and their solution was to offer us a bottle of CeramaBryte cleaner for free. Gee, thanks for offering to send us a $7.00 bottle of something that will definitely not take care of the scratches on our $3,600 refrigerator caused by the GE technician!!! We are disgusted.

I purchased a GE washer and dryer. I received it April 24, contacted GE on April 25 and 27. They kept me on hold for 4 hours. A woman by the name of Jill was very rude. I needed a repairman to come to my house since the appliances don't work. They were very uncooperative about sending anyone out and left me on hold rather than helping. I was told they are no longer a reputable company. So sad.