Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
172 reviews
Royal Dutch Gazelle North AmericaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands.Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.
Royal Dutch Gazelle North America (gazellebikes.com) has 172 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
172 approved reviews, newest moderated first
After two months of research, I had specs for every brand ebike in an Excel spreadsheet. My first precondition was mid-drive; I did not want a rear hub motor. My criteria were power, performance, build quality, dealer network, post-sale service, warranty, and finally, weight. Gazelle provided the best value overall and that's what I went with. After 4 years I'm 100% pleased with my choice.
By Gary Fujioka S.
I really like the fit and finish of my Ultimate T10! After about 2 weeks it developed a spoke or possibly a bearing noise on the front wheel. I took it back to the shop 2 times to get it fixed. The first time they adjusted the spokes which did not help. The second time they pulled the hub apart and greased it and the noise has diminished alot. I do not know why the hub of a brand new bike would need greased, but they said that this lack of attention was not uncommon. I still like my bike and am keeping my fingers crossed that this noise issue gets resolved quickly and that I can enjoy it for a long time to come.
By Larry H.
Great quality build bikes. Gazelle is a Dutch based company with over 100 years in designing and building bikes. So, they are not a Johnny come lately eBike company. Also, the Bosch system and batteries they use on their eBikes are widely used by many high quality eBike brands given the power and reliability.
By Wolf E.
I own a Gazelle C380 electric bike and it's the best bicycle I have ever had. I love it because of the high quality parts. It's very easy to ride and super comfortable with full suspension and easy entry. I don't have to swing my leg over it. The electronic shifting is very smooth and a little push or pull makes the tension perfect. The Bosch motor is quiet and powerful and I feel like I could ride on and on every day. The battery lasts a long time, especially on Eco mode. I ride almost daily to work (about 10 miles) and I got about 100 miles off a charge. Super nice.
By Lee A.
