Gate 1 TravelReviews of gate1travel.com

Recently Did the 13 day Morocco trip. Morrocco was excellent but the tour was not good. The guide clearly was steering us to his vendors and negotiating for them to make money for himself. He also treated his customers like grade school children. It was a constant rush, no downtime to shop or enjoy. We will never take a gate 1 trip again.

We took a Rhine River Cuise with Gate 1 in September 2025. The staff was AMAZING !, The itinerary was great and the food excellent! We have been on 2 tours with gate ! and just booked another cruise , this time on The Danube river! The prices are very reasonable and the service OUTSTANDING!

I have traveled 11 times with Gate 1 and always had a positive experience. Sometimes I booked my own flights. The hotels were always 4 star and the tour manager was helpful. Sometimes the city tours were only average but still informative. I added extra hotel nights without a problem. One time, 3 of us extended our flights while we were in Munich with no issue. I've booked a trip to England & Scotland in April 2026. I've referred many people who have referred others.

I booked a 5 day tour with gate 1 travel, and ordered a night and hotel. But the hotel was not provided properly. The night before departure was not available. I paid for the pre night but the hotel was not available. Gate 1 did not respond even after reading the return request

Amazing trip to Egypt in February 2024. Our tour guide Walid was phenomenal. Kind, patient, positive and incredibly well educated.

Very Disappointing Egypt Cruise — Except for the Food I was really looking forward to this Egypt cruise, but unfortunately the experience fell far below expectations. To start, there was no WiFi on board at all, which made it extremely difficult to stay connected or plan ahead during the trip. The transportation schedule was poorly organized, with extremely early departures that felt unnecessary and exhausting. Many of the optional excursions were rushed, confusing, and simply not worth the extra cost. Another major concern was the sun deck, which had an uneven floor. This was not only uncomfortable but also unsafe — in fact, three travelers actually fell down because of it. This issue should never be ignored on a ship carrying tourists. On top of that, the tour leader’s service was unprofessional and unhelpful. She didn’t provide clear information, seemed disorganized, and often acted indifferent when we needed clarification or assistance. The only positive part of the trip was the food. The meals were genuinely delicious — fresh, flavorful, and beautifully prepared. Unfortunately, the quality of the food couldn’t make up for the many problems we experienced. Overall, despite the excellent meals, I cannot recommend this cruise. The lack of WiFi, bad scheduling, poorly managed excursions, unsafe sun deck, and unprofessional tour leadership made this a very disappointing experience.

I HAD been a loyal customer of Gate 1. I have taken multiple trips, several annually. NOT anymore. I had a reservation for travel several months away. My companion had to cancel due to work conflict. I anticipated the "single supplement" fee - no problem. However, Gate 1 wanted to charge an additional $300 fee for the cancellation. This occurred prior to the final payment was due. I called to request it to be removed. They refused. I asked for a supervisor - refusal again. Therefore, I cancelled my trip and will not use them again. They lost my business and several family and friends have committed NOT to use this service. Penny wise and dollar stupid. Bad customer service Gate 1! Bye-Bye!

Just completed the 11 day trip to Egypt, it was actually 8 days with a tour guide, 2 days were flying there and first night in hotel and 1 day is the return flight day. The pickup and trip back to airport were impressive (tho expensive $80). Except on pickup my guide made me feel really guilty for not have any US dollars for the Egypt visa. No mention if this was made in the itinerary notes. It did mention having single dollar bills “to make tipping easier”and small denominations of local currency, again for tipping. So I chose to bring the local currency as I had spent three weeks in Greece prior to this and I had no dollars left. My Guide seemed flummoxed that I didnt have the $24. Finally I said I have a credit card Surely they take credit cards. He seemed unsure.And sure enough they did. Since returning home, I re- read the travel documentation and nowhere could I find a mention of bringing US dollars specifically for the Egypt visa.So this should be included right in the itinerary. The horrifying part of the trip for me was having to get up at 2:45am one day and 4:15am 3 other days. Only one of these was mentioned as an “early morning start”. The 2:45am morning was listed as “After breakfast”. Another was “leave for airport for flight to Cairo. I’m 78 and really value my sleep and part of vacation for me is sleeping til at least 7 or 8 in the morning. To me “early morning” means 7-8 rather than 10! If the itinerary had mentioned the real times I would not even have considered this tour! With these kinds of times, i feel I have a right to know them ahead of time. During the last 2 days of the tour I developed my first cold in years and I’m sure the lack of sleep contributed to lowering my immune system. I checked Air Egypt flights and they were later ones. They also had late afternoon ones, and in both cases of the early morning we had no sight seeing on the evenings before, do we could have flown the evening before! When I told the guide that such early Mornings are not OK with me, he just shrugged as if it was out of his hands that someone else is making those decisions.He didn’t say who to give feedback to. Now to the guide, he was very well informed, very patient, sometimes a little arrogant, eg when i asked him a followup question about which 6 countries had helped fund and carry out moving blocks of abu simbel stones. He said you were not listening and told me again the names of the 2 guys that had done something else. When he realized i was asking about his earlier statement, where he d only told us 2 of the 6 countries that had contributed he did not apologize for his earlier statement. He often smoked around us, tho usually outdoors, and would constantly cough into the “whisper”microphone. Really, he should at least switch off his microphone when he does his smokers cough. Otherwise he was fine and his indepth knowledge really added to the trip.