Garden WindsReviews of gardenwinds.com

Worst product and customer service ever. I bought a 10'x12' canopy and expect it to be some ~10'x12' but in fact I receive 10'x11'5". The customer service keep denying their product is defected. Now they want me to send them back the canopy and ask me to pay for the shipping fee both way. This is ridiculous, stay away from them.

garbage canopy....didn't last 6 months. They won't help. Don't waste your time and money.

An absolute joke. I live in Connecticut and have had two replacement canopies in the past two years. Now remember I live in Connecticut and my gazebo is North facing. The first cover was in Spruce Green and not only faded terribly but degraded to the point where when I took it off the frame in October multiple pocket ripped under the strain of removal applied by hand. This cover was replaced under warranty on the condition that the replacement was not warrantable. Good thing because even though this cover was in the company preferred Beige because of the known fading problem, it too started to noticeably fade within two weeks and again ripped on removal in October. A bad product supplied by a lousy company. AVOID

Don't waste your money on this replacement canopy. If you just want shade it might work for you but if you want to keep patio furniture or yourself dry it's worthless. Mine had pin holes at every sewn seam that leaked and Garden Winds said that it wasn't covered under manufacture warranty because that was normal for the product. Hey offered me 20% refund. After many emails I finally got someone to offer a replacement but the color I wanted was on back order for two months and they told me normally I would have to wait for that color to replace, until I put my foot down! . I'm going to try and reinforce the replacement sent but highly recommend not buying this product. Total dissapointment.

I buy a lot of products online, and I try to remain positive and understanding with issues that may arise, but this company just doesn't stand by their products, nor does it value the customer relationship and future business. I bought a replacement canopy for my patio. It was brand new in the box for a year before I set it up. On the second day, I noticed it waving like a flag outside, so I went to check it out and noticed that three of the four corner hooks had ripped off from the fabric it was attached to. It wasn't a really windy day, but there was some wind, which I assume these canopies should be able to withstand. I emailed customer service about this, and since I purchased the canopy over a year ago, there was nothing they could do to replace it or refund me. I understand it is policy for the one-year warranty, but I'm not out to take advantage of these companies; I'm genuinely disappointed that my $130 was literally flapping in the wind. There is no way to reattach the hooks to the fabric as they are completely frayed. What's the difference if you are willing to replace the part within a year or over a year if you're going to do it anyway? I would expect that you would want to keep a customer for life at the minimal cost to your company. It's short-sighted to hold firm on your policy when it's only hurting you in the long run. Customer service did offer me discounted shipping on my next purchase or an open box replacement canopy, but I feel I should get a brand new one since that's the one I paid for. I'll have people say, "policy is policy", and sure, it was over their year warranty, but I expect better of companies today to stand behind their products. Just a truly disappointing experience and a complete waste of $130. It didn't even last two days.

Such a dishonest company!! We ordered a replacement canopy for our umbrella that their site stated was the correct replacement. After it was received, we laid it on the ground on top of the old canopy and it was at least two inches too small. We carefully packed it up to return to them and contacted them to let it know it didn't fit. They wanted to charge us to return it, but finally agreed that since it was the not the size advertised that they wouldn't charge us return shipping. Shortly after this, we received an email from them stating that they were not refunding our money because of damage to the strap and included a picture of the damage. The strap was completely shredded and I can't even imagine how that would happen unless you knew how to do such a thing. I guess the nice thing about a destroyed strap is that they can easily replace the strap and re-sell the canopy AGAIN. The first person we spoke to there was extremely rude - "management" was somewhat better and finally agreed to refund 1/2 of our money. I have no doubt whatsoever that Garden Winds destroyed the strap so they didn't have to refund our money for a replacement that they mis-represented. Please note: when you buy umbrellas, canopies, etc., they are mostly made/sold by Garden Treasures, NOT Garden Winds. They are trying to fool people into thinking they are the same company and their "replacements", even if they fit, are inferior quality and only last about one season.

There are many reviews here complaining about Garden Winds' replacement canopy covers. I think it important to point out, that neither the original manufacturer or the retailer of our El Porto Gazebo offer replacement parts or canopies. So while Garden Winds' RipLock 350 did not last longer than a year due to wind damage, neither did the original canopy. To my thinking, Garden Winds is doing better at supporting my original canopy purchase than the OEM. After the RipLock 350 wore out, we purchased a second replacement made of Garden Winds' RipLock 500 and it held together for 2+ years and then fell victim to 35+ MPH winter storms; had we removed it for the winter I am certain we would have stretched a third or fourth year out of it.

Wish we had seen these poor reviews prior to purchasing our canopy replacement cover. Sent the company a picture and confirmed measurements. What we thought was the exact canopy required came in as a half foot shorter than advertised. When we called the company we got arguments and attitude. So much for the Customer is first. Escalated to the "manager" and got a similar experience. We will go through credit card dispute to address the issue. For a company with a Canadian name, you sure don't respect your Canadian market. Shame on you for your shoddy business practices. If we could rate no stars we would.