Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
15 reviews
GardenuniverseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gardenuniverse is listed under Fruits & Vegetables in Charlotte, North Carolina.
Gardenuniverse (gardenuniverse.com) has 15 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
15 approved reviews, newest moderated first
Really prompt service and quality products. One of my items was damaged in shipping and the company replaced it immediately without question. I would highly recommend Garden Universe
By DEW
Response from Gardenuniverse· Dec 19, 2025
We're happy to hear that you received prompt service and quality products. We are glad we could quickly resolve the issue with the damaged item. Thank you for your recommendation!
Great product, needed a new lid damaged in shipping and was sent right away with no Hassle
By Zachary M.
Response from Gardenuniverse· Dec 19, 2025
We're happy to hear that you like our product! We are so glad we could quickly resolve the issue with the lid and provide a hassle-free experience.
Yours is a quality product. Assembly instructions for the most part were easy to follow. The problems we encountered were: #1 The pilot holes for the screws were too small, making inserting the screws very difficult. We has to re-drill all the pilot holes to make insertion easier. #2 The protective film sheet on all surface was a bear to remove. It kept tearing. #3 The locking bar does not seem to fit well.
By Allan V.
Response from Gardenuniverse· Dec 19, 2025
We appreciate you bringing these points to our attention. We're glad the assembly instructions were mostly easy to follow. We'll review the pilot hole sizing and protective film issues. We'll also look into the locking bar fit. Your feedback helps us improve our product.
I ordered the David XL deck box and 3 of the pieces were damaged. I took pictures and was told I had to pay to ship it back. Not great service!
By Brian O.
Response from Gardenuniverse· Dec 19, 2025
We regret to learn about the damaged pieces in your David XL deck box and the return shipping issue. We appreciate your feedback and will review our processes to improve our service.
The experience was flawless from begining to delivery have not assembled the deck box temperatures in S.E.Arizona have been 106, to hot, but I expect if there are issues the customer organization will be helpfull
By customer
Response from Gardenuniverse· Dec 19, 2025
We're glad the process was flawless from start to delivery. We know it's too hot to assemble the deck box in S.E. Arizona right now. If any issues arise, we're here to help!
Company shipped without delay and kept me informed of arrival time. Unfortunately the lid to the storage box was damaged in shipping. One back and forth email with a photo of the damage and a new lid was on the way to me. The storage box is as described at the website. A great purchase experience
By Bob C.
Response from Gardenuniverse· Dec 19, 2025
We appreciate you taking the time to share your experience. We're glad the shipment was prompt and our communication was helpful. We are also happy that we could resolve the issue with the lid so quickly. Thank you for your feedback!
I was offered a partial refund due to issues but have not gotten the refund. No one will return my calls or emails
By customer
Response from Gardenuniverse· Dec 19, 2025
We regret to hear about the refund issue and the lack of communication. We are looking into this immediately and will ensure someone reaches out to you soon.
