Gardener's Supply CompanyReviews of gardeners.com

I ordered a product on May 26. The website claims all orders are filled in 3-4 business. As of 6/11, my order has not been "filled". I have emailed the company 3 times, with no response, and when I call the hold times vary from 21 minutes to 79 minutes. I did stay on hold for 61 minutes and did get a "real live person" who would only say the order had not yet shipped but would ship sometime the following week. My last email to them was to cancel the order, with no response. I highly recommend finding another supplier for your gardening needs.

I had the same experience as everyone else. Placed an order on 5/16/24. Weeks went by with no communication. Their website showed the status of my order as "inventory assigned." I tried to call numerous times with hold waits over an hour. Emailed four times with no response. I finally called and left it on speaker phone and after an hour and 15 minutes someone finally answered. He told me they were behind and my order would be sent in about 2 more weeks. I told him to cancel the order and he said he cancelled it. Now, a week later, the order still shows the status of "inventory assigned." So I have doubts of whether it was actually cancelled. The hold on my credit card is gone though so we'll see. I don't know how they are still in business.

DO NOT ORDER FROM THIS COMPANY. As others have said, customer service is non-existent. I’ve been gardening for more than 20 years and my last order with GS was maybe 10 years ago. They appear to be a scam company at this point, based on all the complaints that echo my own recent experience. I will be filing a BBB complaint also.

Wish I would've read these reviews. Ordered item & it never shipped. I called 2x and waited over an hour & never got to a person and emailed them 4x. I have just now submitted a complaint with the BBB, but unfortunately I used a visa gift card and I got rid of the card, so I am out my $82. This is a scam company & am just glad I didn't spend more money. How is this company legally allowed to operate if others are also experiencing no items being delivered!? Stay away!!

What has happened to this business?? Over a month to receive an item?? No communication until I cancel the order..hours long wait time to do so..they pride themselves on being employee owned?? I’m a long time customer but no longer have the patience to deal with their internal problems.,

I ordered a trellis for peas from this company on April 19. By the end of May, having received no notice of shipment, I contacted customer service - not at easy task as the wait time at all times of day are so long as to discourage waiting. I was told the order would be shipped in early May. A month after placing the order, nothing had been received. I could never get through to customer service. I sent notification twice via email to cancel my order as my peas were not growing rapidly and the trellis would be of no use to me. The package arrived on JUNE 6th!!!! This company is TERRIBLE. Customer service is non-existent and completely unreliable. NEVER again will I order from Gardener's Supply Co., a place from which I have ordered in the past. I understand that the founder and prior owner sold the company to the employees, but it is clear that they have no clue how to run this business.

Customer Service for this company is nonexistent. I ordered product, waited weeks for it and could not get an update as to why the order was still IN PROCESS. I wish I had read these reviews before I placed the order. I have filed a complaint with both The Vermont BBB and The Vermont Attorney General's Office. DO NOT USE THIS COMPANY!

What a disappointing experience it has been. I paid for my order through PayPal and it has sat pending for three weeks.. which means it hasn’t even been processed. After repeated calls with a disclosed wait time of over 60 minutes and many emails that were answered only with a generic scripted response , I cancelled my payment through PayPal. If you are up for an exercise in total frustration.. place your order.