Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
821 reviews
Gardener's Supply CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 53 reviews with 2 stars · Clear filters
Quality of items are great but the lag time to get them is very, very long without updates regarding status. Meanwhile, I was able to get most of the items via other vendors so I got a bonus when these items finally arrived.
By Priscilla
I have not yet received Compost Bin item #8599319. The email dated Oct 12th says it has been shipped.
By Rambha
I bought a "Planket" to wrap up a big fig I have. The picture made it appear that the Planket would work. On receipt the packaging advises it is "10 ft. round". The on line picture/description did not reference the 10' dimension! I think it will be too small. I will try it anyway.
By Peter
When the item arrived, the box was crushed and ripped. The tool appeared to be bent and not sure if it’s usable (I haven’t tried it yet). It took awhile for the package to arrive and was disappointed with the condition it was in. Since the item cost only $9.95, I didn’t want to go through the hassle of returning it.
By Ken
Product is cheaply made. Very poor quality. Sad because it’s a great idea and kind of pricey.
By Deidra
Had no idea when I purchased the item it would take over a month to even have a possible delivery date. Really discouraging.
By J K.
I received an email that the order had shipped but only received one bulb. I ordered three. I have bought these bulbs for the last several years and they always came with a pot and soil mixture. This year - only the bulb. Question - where are the other two bulbs that I ordered???
By Robert
I ordered the butterfly house and butterfly puddler for my husband for our anniversary. The puddler came right away, but the house never showed up, even though they claimed it was in stock. Granted, I was not charged for it, but there was no update, no explanation, and I see that they are still advertising the item.
By Pamela
