Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
821 reviews
Gardener's Supply CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 60 reviews with 3 stars · Clear filters
I ordered winter protection for plants October 1st. Informed that it wouldn’t ship until 10/18. I had to roll the dice. I live in ND and it still hasn’t arrived by Oct.26. Too late. First freeze and snow a few days ago.
By Raymond
I have had my eye on several items at GS but it seems that they are not available for months. I do not feel comfortable planning on a purchase that "should" be in stock weeks or months later.
By Duane
I Purchased the harvest rack. I do like it so far, but the growing Season is over so I won’t be able to use it till next year. The challenge was in shipping. It’s unclear if it comes US mail or shipping company. One product in the order went to the wrong address. The harvest Rack rack was the second part of the Order. The rack did come to my home, but the box was broken open on the end. One shelf was damaged. My husband and I are quite handy so it was an easy fix. The hard part about ordering was communicating the shipping issue. The packaging it comes in absolutely will not hold the rack.
By Kathleen C.
I cannot rate the actual product as it has not been delivered! The order was placed late September with a backorder date of 10/11 and a statement that it would be shipped in 3 business days of that date. Here it is late October and still no sign of my order. It is now too late to use the product until next spring. Disappointing service!
By Central I.
I have ordered a few items this year and am very disappointed in the wait time for delivery. I ordered an item for my daughter-in/law for her birthday in early September and she is just now getting it. That’s too long for a metal item to ship.
By Deborah
My Tabletop Sunlite Garden arrived quickly and was relatively easy to set up. Instructions were adequate. It would have been helpful to suggest laying out the fixtures and the cords so that the correct configuration was established before snapping in the holders. The metal parts were not as sturdy as I would have liked. Customers service was responsive and gave several suggestions to fix the problem of lights not lighting and/or staying lit. A replacement connecting cord was sent. The problem was the fixtures themselves needed to be bent in to assure contact. Currently all is working. It was a frustrating experience.
By Wilo
I've ordered two sets of Titan Tomato Cages. One has arrived, but I know the whereabouts of the second one. I don't believe I've received a notification as to whether or not it has shipped. The first one was back ordered, but once it came, I'd give it five stars, but I don't know if this request for a review is for the first on or the one that I haven't received hence the three stars.
By Beverly
I have not received my order yet. Hare to rate.
By Sharon
