Gardener's Supply CompanyReviews of gardeners.com

Although the two packets of seeds and single small bulb of garlic did finally arrive the shipping situation was abysmal. UPS does not come out to my neighborhood much. Small single packages are brought to my post office not my house. Did you know that when you shipped it UPS? I live 3 miles from my own mailbox and it takes me 30 minutes to drive to my own post office. The box used for shipping was far too large for the 3 items. It would have been fine in a good old USPS padded envelope. Shipping USPS would also have saved me from having to drive to my own post office during a pandemic. I am not at all angry and hope an honest response will be appreciated. NLK

I was better off going to home depot....

The ordering process went very well. We were pleased that we received our greenhouse within a week. However, we did not receive any hardware with the order. When the support group was contacted, it took another couple of weeks before we received the hardware. At that time one part was missing and another was mis-numbered causing us to stop the process of building the greenhouse. Once those parts were received, we were still missing a part and had to reorder yet again. At one point the support group was going to put us behind the requests coming in. We had to “gently” remind them that they had not originally sent us what was to be included in the original order so that they would give it priority. Some parts were not numbered or numbered so lightly which made it difficult to know if it was the correct part to be used. My husband and I built the greenhouse but fortunately our son showed up to help with the roof, which definitely needed three people. Having said all of that my greenhouse is built and we love it!!!! Now we’re trying to understand how best to regulate the temperature!

If something is on back order, it should be stated on the web site. You need to communicate on the back order periodically with customer when you do not give dates as to when to expect the order. I ordered #8599856 -Titan Obelisk on September 27th. I have not received any communication from you on the status of my order.

Still do not have my order and they do not respond to emails.

Placed an order on Sept 29th.... So... What happened? No news from Gardner's....

My order of the bamboo table top gro light never arrived..

I ordered an item that said it would ship in 5-10 business days. After several weeks, I inquired about the item and was told that it said 6 weeks when I bought it and I had to wait. I showed the customer service agent that was incorrect with screen shots, and then I was told it would take 5-10 business days to ship, and it still didn't. Then I asked to cancel it and was told that it arrived but they were unsure why it wasn’t shipped. I asked for a discount code for this frustrating experience and I didn’t even get a response back yes or no. If the answer was no, that is fine, but I felt I had the right to ask. But not even answering makes me feel very undervalued as a customer. I don’t know if I will be a customer in the future after this, which is a shame because until now, I really liked shopping from this company.